# I have had one of my accounts banned and I have no way of contact anyone at CCP **URL:** \ **Category:** General Issues\ **Created:** [July 28, 2017, 3:27am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091 "2017-07-28T03:27:50Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![badside](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/badside/32/10414_2.png) [@badside](https://forums.eveonline.com/u/badside)\ **Post date:** [July 28, 2017, 3:27am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/1 "2017-07-28T03:27:50Z")
Monday there was a billing error, either on your part or my bank. They consequently thought it was some kind of fraud and reject the billing via Paypal. My character Thedauphin has been banned, with no warning or communications. And I have no way of communicating with you._removed_ Btw take a look at your records, I have been a paying customer for over 10 years. _Mod Edit: I removed your personal information from this forum. -Eshtir_ ---
**Author:** ![MontyX](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/montyx/32/10416_2.png) [@MontyX](https://forums.eveonline.com/u/MontyX)\ **Post date:** [July 28, 2017, 3:29am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/2 "2017-07-28T03:29:42Z")
They’re probably not going to contact you. File a support ticket under account management and go through billing. ---
**Author:** ![badside](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/badside/32/10414_2.png) [@badside](https://forums.eveonline.com/u/badside)\ **Post date:** [July 28, 2017, 3:30am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/3 "2017-07-28T03:30:22Z")
I can’t login to submit a ticket ---
**Author:** ![badside](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/badside/32/10414_2.png) [@badside](https://forums.eveonline.com/u/badside)\ **Post date:** [July 28, 2017, 9:29am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/4 "2017-07-28T09:29:51Z")
I submit tickets, I never hear from them. ---
**Author:** ![Steve\_Ronuken](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/steve_ronuken/32/373894_2.png) [@Steve\_Ronuken](https://forums.eveonline.com/u/Steve_Ronuken)\ **Post date:** [July 28, 2017, 11:03am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/5 "2017-07-28T11:03:37Z")
[https://support.eveonline.com/hc/en-us](https://support.eveonline.com/hc/en-us) Doesn’t require you to log in. (Of course, you saying ‘I have no way to log in’ suggests you’ve not even tried to submit a ticket. as there’s a big button for ‘I am unable to access my account’) It also mentions the support email address. ---
**Author:** ![badside](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/badside/32/10414_2.png) [@badside](https://forums.eveonline.com/u/badside)\ **Post date:** [July 28, 2017, 2:11pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/6 "2017-07-28T14:11:32Z")
I have tried different thing including submitting tickets under this account. So far nothing from CCP. When your account is banned, you can’t get to anything, and they don’t seem to answer their support emails. I figure sooner or later someone in CCP will see this. ---
**Author:** ![Neil\_Starjammer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/neil_starjammer/32/11181_2.png) [@Neil\_Starjammer](https://forums.eveonline.com/u/Neil_Starjammer)\ **Post date:** [July 31, 2017, 2:38pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/7 "2017-07-31T14:38:10Z")
Steve have you tried to use the support e-mails that are listed on the support page recently? Well they don’t work,neither 1 is valid and as far as calling numbers, forget it unless you know the extention you can’t get anyone there either, it’s almost as if they don’t want to here from players with issues. ---
**Author:** ![Steve\_Ronuken](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/steve_ronuken/32/373894_2.png) [@Steve\_Ronuken](https://forums.eveonline.com/u/Steve_Ronuken)\ **Post date:** [July 31, 2017, 3:08pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/8 "2017-07-31T15:08:38Z")
So you’re saying [support@eveonline.com](mailto:support@eveonline.com) doesn’t work? ---
**Author:** ![DaReaper](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dareaper/32/330255_2.png) [@DaReaper](https://forums.eveonline.com/u/DaReaper)\ **Post date:** [July 31, 2017, 4:06pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/9 "2017-07-31T16:06:20Z")
How many tickets have you submitted? each time you submitt a new ticket it adds you to the end of the queue, stop doing that. You were most likely banned for them to investigate and be sure no one was hacking your account. This happens. Send a single support ticket or an e-mail to [support@eveonline.com](mailto:support@eveonline.com) and wait. ---
**Author:** ![ISD\_Eshtir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_eshtir/32/11877_2.png) [@ISD\_Eshtir](https://forums.eveonline.com/u/ISD_Eshtir)\ **Post date:** [August 1, 2017, 7:15am UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/10 "2017-08-01T07:15:57Z")
> [@DaReaper](#): > > How many tickets have you submitted? each time you submitt a new ticket it adds you to the end of the queue, stop doing that. You were most likely banned for them to investigate and be sure no one was hacking your account. This happens. Send a single support ticket or an e-mail to [support@eveonline.com](mailto:support@eveonline.com) and wait. Sound advice. Thats how you do it! ---
**Author:** ![HateNdiscontent](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatendiscontent/32/17525_2.png) [@HateNdiscontent](https://forums.eveonline.com/u/HateNdiscontent)\ **Post date:** [August 17, 2017, 9:32pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/11 "2017-08-17T21:32:36Z")
Just a heads up don’t expect a quick response on this issue. I sent in a ticket to get an account unbanned on December 16 2016. didn’t get a response untill June 9th 2017 requesting more information provided this and still haven’t heard back anything in response to this date. so good luck, honestly it looks like they do not care. ---
**Author:** ![Nana\_Skalski](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nana_skalski/32/489985_2.png) [@Nana\_Skalski](https://forums.eveonline.com/u/Nana_Skalski)\ **Post date:** [December 15, 2018, 8:02pm UTC](https://forums.eveonline.com/t/i-have-had-one-of-my-accounts-banned-and-i-have-no-way-of-contact-anyone-at-ccp/12091/12 "2018-12-15T20:02:04Z")
Whats funny they seem to collect more and more tickets as time passes. Few days ago there was few thousands tickets in queue.