# I purchased 15400PLEX, did not receive it, and my account was blocked, I did not pay by credit card **URL:** \ **Category:** General Issues\ **Created:** [November 26, 2019, 6:04am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772 "2019-11-26T06:04:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:04am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/1 "2019-11-26T06:04:34Z")
_Snip Account Information Removed Snip ~Buldath_ Order No.: 1461909896631031270 Purchase content: 15400plex ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:10am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/5 "2019-11-26T06:10:28Z")
Please help me ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:14am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/6 "2019-11-26T06:14:38Z")
Please help me Please help me Please help me ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:23am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/7 "2019-11-26T06:23:54Z")
Please help me ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:29am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/8 "2019-11-26T06:29:26Z")
Please help me ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 6:37am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/9 "2019-11-26T06:37:54Z")
Please help me ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 7:48am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/10 "2019-11-26T07:48:00Z")
Wrong place to cry and whine kid. Spamming and crying on the forums isn’t going to help you. ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 8:43am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/11 "2019-11-26T08:43:05Z")
What should I do? GM declined to respond and closed my question ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 8:43am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/12 "2019-11-26T08:43:54Z")
15400plex, it’s not a small amount of money. It’s my income for half a month，I’m very anxious ---
**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\ **Post date:** [November 26, 2019, 9:13am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/13 "2019-11-26T09:13:32Z")
No one here can help you. You’ll need to submit a trouble ticket. If you purchased through Steam, the ticket should be submitted to them - not much CCP can do if they didn’t get the order. For a large transaction there may also be a “hold” period to make sure it’s legitimate. ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 9:20am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/14 "2019-11-26T09:20:25Z")
I don’t really care, but you should stop spamming because you will not get any help on the forums. ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 10:05am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/15 "2019-11-26T10:05:30Z")
I need GM support, because the questions submitted to the help center are closed ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 10:06am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/16 "2019-11-26T10:06:21Z")
GMs don’t support on the forums. So again, this is the wrong place. ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 10:07am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/17 "2019-11-26T10:07:03Z")
The payment has been successful. The purchase was completed about 30 minutes after I created the role. When I made the purchase and received the order information, my account was banned. It has been going on for a month and no one helped me. ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 10:08am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/20 "2019-11-26T10:08:56Z")
I have submitted dozens and none of them got a reply and I have no choice ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 10:09am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/21 "2019-11-26T10:09:00Z")
> [@Soik9](#): > > Then what should I do? Accept that you are banned and stop crying. Lol. ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 10:09am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/22 "2019-11-26T10:09:53Z")
> [@Soik9](#): > > I have submitted dozens and none of them got a reply And you think spamming here is going to help? Haahahhahhahahaha ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 10:10am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/23 "2019-11-26T10:10:00Z")
NO, this is my money, I do n’t have any behavior that can make him withhold my money, this is incorrect ---
**Author:** ![Scoots\_Choco](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoots_choco/32/262262_2.png) [@Scoots\_Choco](https://forums.eveonline.com/u/Scoots_Choco)\ **Post date:** [November 26, 2019, 10:10am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/24 "2019-11-26T10:10:36Z")
> [@Soik9](#): > > him withhold my money, this is incorrect You bought plex. The money is gone. Move on with your life, friendo. ---
**Author:** ![Soik9](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/soik9/32/171414_2.png) [@Soik9](https://forums.eveonline.com/u/Soik9)\ **Post date:** [November 26, 2019, 10:10am UTC](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772/25 "2019-11-26T10:10:44Z")
This is not spam, this is a help request, asking the GM to follow [Next page](https://forums.eveonline.com/t/i-purchased-15400plex-did-not-receive-it-and-my-account-was-blocked-i-did-not-pay-by-credit-card/202772.md?page=2)