# I'm having issues with my account I would go to the support tab if I was able to log into it

**URL:** <https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367>\
**Category:** General Discussion\
**Created:** [April 22, 2019, 2:37pm UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367 "2019-04-22T14:37:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Savage\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/savage_explorer/32/126841_2.png) [@Savage\_Explorer](https://forums.eveonline.com/u/Savage_Explorer)\
**Post date:** [April 22, 2019, 2:37pm UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367/1 "2019-04-22T14:37:19Z")

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currently at the moment I cannot access my email and I don’t want to have my subscription for my account renewed and I would like to cancel it but I can’t get the verification key to log into my account on the accounting page  
I have to wait for Google to send me a response to one of my other emails to be able to cancel the stuff and I don’t want to be billed and I don’t know how long they’re going to take

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**Author:** ![Solecist\_Project](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solecist_project/32/479741_2.png) [@Solecist\_Project](https://forums.eveonline.com/u/Solecist_Project)\
**Post date:** [April 22, 2019, 3:09pm UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367/2 "2019-04-22T15:09:11Z")

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I’m sure you understand how fishy this sounds, right?

Are you still using POP3, or how do you usually access your emails?

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**Author:** ![Brewlar\_Kuvakei](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/brewlar_kuvakei/32/422694_2.png) [@Brewlar\_Kuvakei](https://forums.eveonline.com/u/Brewlar_Kuvakei)\
**Post date:** [April 23, 2019, 9:03am UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367/4 "2019-04-23T09:03:38Z")

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Email CCP, explaining that. Cancel your direct debit or standing order with your bank.

I also suggest you sort your ■■■■■■■ life out too. Losing access to your email, gmail authenticator & ccp account on the same day is just bad admin.

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**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\
**Post date:** [April 23, 2019, 3:02pm UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367/5 "2019-04-23T15:02:40Z")

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> [@Savage\_Explorer](#):
>
> I have to wait for Google to send me a response to one of my other emails

Google is fast. You should be getting a response in like a matter of hours.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [July 22, 2019, 3:02pm UTC](https://forums.eveonline.com/t/im-having-issues-with-my-account-i-would-go-to-the-support-tab-if-i-was-able-to-log-into-it/154367/6 "2019-07-22T15:02:44Z")

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