# I'm not receiving the confirmation e-mail when trying to verify my account

**URL:** <https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981>\
**Category:** General Issues\
**Created:** [February 7, 2018, 10:28pm UTC](https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981 "2018-02-07T22:28:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Waylon\_Dowd](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/waylon_dowd/32/262293_2.png) [@Waylon\_Dowd](https://forums.eveonline.com/u/Waylon_Dowd)\
**Post date:** [February 7, 2018, 10:28pm UTC](https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981/1 "2018-02-07T22:28:09Z")

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I’m trying to purchase game time, and I need to verify my e-mail address for my account. I get a message stating that the e-mail was sent successfully, but I never receive it (checked spam folder, etc.) I guess CCP doesn’t want my money?

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**Author:** ![Donkyhotay](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/donkyhotay/32/176726_2.png) [@Donkyhotay](https://forums.eveonline.com/u/Donkyhotay)\
**Post date:** [February 8, 2018, 12:27am UTC](https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981/2 "2018-02-08T00:27:47Z")

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I never had trouble when verifying my Email. I would double-check the spelling of the address it’s going to make certain it’s correct.

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**Author:** ![Waylon\_Dowd](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/waylon_dowd/32/262293_2.png) [@Waylon\_Dowd](https://forums.eveonline.com/u/Waylon_Dowd)\
**Post date:** [February 8, 2018, 1:12pm UTC](https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981/3 "2018-02-08T13:12:56Z")

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The address was correct. Overnight I got 11 confirmation e-mails. I’m good now. Thanks…

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 9, 2018, 1:12pm UTC](https://forums.eveonline.com/t/im-not-receiving-the-confirmation-e-mail-when-trying-to-verify-my-account/55981/4 "2018-05-09T13:12:56Z")

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Closed on May 9, 2018, 1:12pm UTC

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