# Is online support still active?

**URL:** <https://forums.eveonline.com/t/is-online-support-still-active/240808>\
**Category:** General Discussion\
**Created:** [May 13, 2020, 10:48am UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808 "2020-05-13T10:48:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Athrael\_Soju](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/athrael_soju/32/204981_2.png) [@Athrael\_Soju](https://forums.eveonline.com/u/Athrael_Soju)\
**Post date:** [May 13, 2020, 10:48am UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808/1 "2020-05-13T10:48:56Z")

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Just wondering. I have a ticket for 3 weeks now. Account security compromised.

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**Author:** ![Voets\_Toets](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/voets_toets/32/179404_2.png) [@Voets\_Toets](https://forums.eveonline.com/u/Voets_Toets)\
**Post date:** [May 13, 2020, 11:51am UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808/2 "2020-05-13T11:51:31Z")

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Does not appear so. I have ‘lost’ 1100 PLEX between my wallet and the Store. A bad time to buy?  
Purchased (via PayPal) from CCP’s store on 9 May 2020. Still no sign of my money being returned or my PLEX arriving in my wallet.  
I hope they are all ok, our erstwhile online support people.

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**Author:** ![Voets\_Toets](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/voets_toets/32/179404_2.png) [@Voets\_Toets](https://forums.eveonline.com/u/Voets_Toets)\
**Post date:** [May 13, 2020, 2:01pm UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808/4 "2020-05-13T14:01:49Z")

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ALL FIXED. Thanks guys. BTW, was not a problem with PayPal at all. Things were going down at the office and the workers were busy.  
I’m happy.

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**Author:** ![Karak\_Terrel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/karak_terrel/32/373453_2.png) [@Karak\_Terrel](https://forums.eveonline.com/u/Karak_Terrel)\
**Post date:** [May 13, 2020, 2:49pm UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808/5 "2020-05-13T14:49:57Z")

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They will answer you in around a month and then tell you that they usually answer right away etc. etc.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [August 11, 2020, 2:49pm UTC](https://forums.eveonline.com/t/is-online-support-still-active/240808/6 "2020-08-11T14:49:58Z")

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Closed on August 11, 2020, 2:49pm UTC

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