# Issue loading client

**URL:** <https://forums.eveonline.com/t/issue-loading-client/397059>\
**Category:** General Issues\
**Created:** [February 26, 2023, 1:56pm UTC](https://forums.eveonline.com/t/issue-loading-client/397059 "2023-02-26T13:56:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Elisium](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elisium/32/356563_2.png) [@Elisium](https://forums.eveonline.com/u/Elisium)\
**Post date:** [February 26, 2023, 1:56pm UTC](https://forums.eveonline.com/t/issue-loading-client/397059/1 "2023-02-26T13:56:38Z")

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Hi Im getting this error code

Client crashed with exitCode: -1073740791

anyone know what the fix is

thanks

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**Author:** ![Nienna\_Nannie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nienna_nannie/32/373656_2.png) [@Nienna\_Nannie](https://forums.eveonline.com/u/Nienna_Nannie)\
**Post date:** [February 26, 2023, 3:11pm UTC](https://forums.eveonline.com/t/issue-loading-client/397059/2 "2023-02-26T15:11:33Z")

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Uninstall.

PS: Reinstalling it all has good chances of getting rid of whatever is causing the error message.

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**Author:** ![Elisium](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elisium/32/356563_2.png) [@Elisium](https://forums.eveonline.com/u/Elisium)\
**Post date:** [February 26, 2023, 4:43pm UTC](https://forums.eveonline.com/t/issue-loading-client/397059/3 "2023-02-26T16:43:33Z")

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that didnt work -(

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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\
**Post date:** [February 27, 2023, 2:33am UTC](https://forums.eveonline.com/t/issue-loading-client/397059/4 "2023-02-27T02:33:15Z")

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Recommend following instructions here: [EVE Support: Game client crashing to Desktop](https://support.eveonline.com/hc/en-us/articles/5877019820188-Game-client-crashing-to-desktop)

If you are still encountering issues, then please submit a ticket to our help center:

[Submit a Support Ticket](https://support.eveonline.com/hc/en-us/requests/new)

Be sure to add the following information:

[Launcher logs](https://support.eveonline.com/hc/en-us/articles/5885251968796-Launcher-logs)

[DxDiag](https://support.eveonline.com/hc/en-us/articles/5885089029532-DxDiag) / [System Profiler](https://support.eveonline.com/hc/en-us/articles/5885147845788-System-Profiler)

[LogLite tool](https://support.eveonline.com/hc/en-us/articles/5885024878236-LogLite-tool)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 28, 2023, 2:33am UTC](https://forums.eveonline.com/t/issue-loading-client/397059/5 "2023-05-28T02:33:34Z")

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