# Latency or Lag on undock and jump gates **URL:** \ **Category:** General Issues\ **Created:** [April 14, 2026, 8:38am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875 "2026-04-14T08:38:07Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![XJ\_Paul](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xj_paul/32/496168_2.png) [@XJ\_Paul](https://forums.eveonline.com/u/XJ_Paul)\ **Post date:** [April 14, 2026, 8:38am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/1 "2026-04-14T08:38:07Z")
Hi, Not sure if this is an EVE issue, or a hardware/software issue, so thought I’d start here in my efforts to diagnose. \*System Info will be provided at the bottom. For the past 2-3 weeks, I have started experiencing a long delay in certain aspects of the game. These include: - Starting the game from the EVE Launcher, - Undocking, - After jumping through jump gates, - Switching ships while docked. I run the game on low settings, as I occasionally run two accounts at once, but it does this even when I have only one account on. Shader quality is off, which in turn, turns a number of other graphical options off too. HWMonitor shows my GPU usage hits no more than ~40% usage, cpu usage has a high of ~ 50% and onboard memory usage peaks at ~70% usage. Does anyone have any idea if there is anything I can do to counter this problem? It is very frustrating having to wait for the game to load in or wait for the freeze to end just so I can warp or click anything at all, especially in fleets. Thanks for your time. \*specs: Win11, i7 11700, 16gb ddr4 RAM, 1TB m.2 ssd, RTX 2060 Super. ---
**Author:** ![Dyver\_Phycad](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dyver_phycad/32/358575_2.png) [@Dyver\_Phycad](https://forums.eveonline.com/u/Dyver_Phycad)\ **Post date:** [April 14, 2026, 9:16am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/2 "2026-04-14T09:16:41Z")
Same happens for module activation. It’S gotten quite noticeable in the past weeks. ---
**Author:** ![Dyver\_Phycad](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dyver_phycad/32/358575_2.png) [@Dyver\_Phycad](https://forums.eveonline.com/u/Dyver_Phycad)\ **Post date:** [April 15, 2026, 10:49am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/3 "2026-04-15T10:49:49Z")
So, I am scanning at the moment. The game suddenly feels completely stuck and probes needed 1 minute to start the actual scanning and are now scanning for over a minute already. Meanwhile, my command to approach and jump a gate was completely ignored. ---
**Author:** ![Denise\_Hoffstatter](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/denise_hoffstatter/32/473002_2.png) [@Denise\_Hoffstatter](https://forums.eveonline.com/u/Denise_Hoffstatter)\ **Post date:** [April 15, 2026, 10:50am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/4 "2026-04-15T10:50:22Z")
Everthing is hanging right now for me, sice 4 minutes … ---
**Author:** ![XJ\_Paul](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xj_paul/32/496168_2.png) [@XJ\_Paul](https://forums.eveonline.com/u/XJ_Paul)\ **Post date:** [April 16, 2026, 7:05am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/5 "2026-04-16T07:05:00Z")
Update: I have tried running in potato mode (CTRL+SHIFT+F9), it is not any better. Also, issue doesn’t seem as bad when using a character based in High Sec. ---
**Author:** ![XJ\_Paul](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xj_paul/32/496168_2.png) [@XJ\_Paul](https://forums.eveonline.com/u/XJ_Paul)\ **Post date:** [April 17, 2026, 6:34pm UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/6 "2026-04-17T18:34:14Z")
Just in case anyone else experiences a similar issue, I just wanted to update this post before it is closed. I raised a ticket with Support, who have been brilliant in helping me with this issue. They assisted me in using some tools to send them some data, recorded while I was experiencing the lag and freezing. The solution was to delete the %LOCALAPPDATA%\CCP\EVE\ folders (be aware, doing this clears the cache and all in-game settings). I performed another fresh install of the game at the same time, to cover everything. Upon logging back in, the lag and issues I were having are completely resolved. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [July 16, 2026, 6:35pm UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/7 "2026-07-16T18:35:02Z")
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