# Latency or Lag on undock and jump gates

**URL:** <https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875>\
**Category:** General Issues\
**Created:** [April 14, 2026, 8:38am UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875 "2026-04-14T08:38:07Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![XJ\_Paul](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xj_paul/32/496168_2.png) [@XJ\_Paul](https://forums.eveonline.com/u/XJ_Paul)\
**Post date:** [April 17, 2026, 6:34pm UTC](https://forums.eveonline.com/t/latency-or-lag-on-undock-and-jump-gates/509875/6 "2026-04-17T18:34:14Z")

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Just in case anyone else experiences a similar issue, I just wanted to update this post before it is closed.

I raised a ticket with Support, who have been brilliant in helping me with this issue. They assisted me in using some tools to send them some data, recorded while I was experiencing the lag and freezing.  
The solution was to delete the %LOCALAPPDATA%\CCP\EVE\ folders (be aware, doing this clears the cache and all in-game settings). I performed another fresh install of the game at the same time, to cover everything. Upon logging back in, the lag and issues I were having are completely resolved.

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