# Launcher Bug - unable to log in (SiSi only) **URL:** \ **Category:** Test Server Feedback\ **Created:** [August 30, 2018, 2:11am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933 "2018-08-30T02:11:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Mygalli](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mygalli/32/72513_2.png) [@Mygalli](https://forums.eveonline.com/u/Mygalli)\ **Post date:** [August 30, 2018, 2:11am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/1 "2018-08-30T02:11:37Z")
Long and short, whenever I try to log in to my Singularity account, the launcher holds on the ‘loading’ prompt and doesn’t do anything, or load anything. Note: This is for LOGGING IN to the account via the client, NOT attempting to launch the client - as I am unable to get that far in the first place. This has occurred with the latest launcher update. Singularity server population shows people in server at time of all attempts to log in (50-60 at last attempt). ---
**Author:** ![Keyran\_Tyler](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/keyran_tyler/32/12818_2.png) [@Keyran\_Tyler](https://forums.eveonline.com/u/Keyran_Tyler)\ **Post date:** [August 30, 2018, 4:05pm UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/2 "2018-08-30T16:05:24Z")
Same issue here. “The supplied authentication token does not allow for EVE client login. Please ensure that you are logging in via the EVE launcher. If this problem persist, please contact EVE customer support.” ---
**Author:** ![Broccoli\_Parmala](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/broccoli_parmala/32/91520_2.png) [@Broccoli\_Parmala](https://forums.eveonline.com/u/Broccoli_Parmala)\ **Post date:** [August 30, 2018, 4:43pm UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/3 "2018-08-30T16:43:28Z")
Same as Keyran’s here ---
**Author:** ![CCP\_Sledgehammer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_sledgehammer/32/345741_2.png) [@CCP\_Sledgehammer](https://forums.eveonline.com/u/CCP_Sledgehammer)\ **Post date:** [August 30, 2018, 4:43pm UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/4 "2018-08-30T16:43:57Z")
We are currently using Sisi to diagnose some emergent concerns, some disruption is to be expected. ---
**Author:** ![Circumstantial\_Evidence](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/circumstantial_evidence/32/399551_2.png) [@Circumstantial\_Evidence](https://forums.eveonline.com/u/Circumstantial_Evidence)\ **Post date:** [August 30, 2018, 6:49pm UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/5 "2018-08-30T18:49:18Z")
Be careful, that kind of talk conflicts with the narrative that CCP doesn’t test anything! ---
**Author:** ![Nidoya\_Aulx-Gao](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nidoya_aulx-gao/32/93553_2.png) [@Nidoya\_Aulx-Gao](https://forums.eveonline.com/u/Nidoya_Aulx-Gao)\ **Post date:** [August 30, 2018, 9:02pm UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/6 "2018-08-30T21:02:55Z")
i have this problem too. What happining? ---
**Author:** ![elitatwo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elitatwo/32/373473_2.png) [@elitatwo](https://forums.eveonline.com/u/elitatwo)\ **Post date:** [August 31, 2018, 6:18am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/7 "2018-08-31T06:18:35Z")
The supplied authentication token does not allow for EVE client login. Please ensure that you are logging in via the EVE launcher. If this problem persist, please contact EVE customer support. Odd. The launcher used to be able to get a valid token without brute force. ---
**Author:** ![Jimmy\_Valentine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jimmy_valentine/32/298699_2.png) [@Jimmy\_Valentine](https://forums.eveonline.com/u/Jimmy_Valentine)\ **Post date:** [August 31, 2018, 11:27am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/8 "2018-08-31T11:27:13Z")
Same story, guys - now TQ is infected with the same desease. Well, at least i have a pretext now, to file another one ticket to Support, coz now it’s a Main Server problem, not a Test one. =\ ---
**Author:** ![Mygalli](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mygalli/32/72513_2.png) [@Mygalli](https://forums.eveonline.com/u/Mygalli)\ **Post date:** [September 1, 2018, 11:31am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/9 "2018-09-01T11:31:13Z")
As of the latest launcher update, this issue is resolved for myself - both for SiSi and TQ. That said, others still seem to be getting this problem, so I’m hesitant to say this is fixed. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [November 30, 2018, 11:31am UTC](https://forums.eveonline.com/t/launcher-bug-unable-to-log-in-sisi-only/101933/10 "2018-11-30T11:31:15Z")
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