# Launcher error: Couldn't get GUI version info. Network access is disabled **URL:** \ **Category:** EVE Launcher\ **Created:** [February 2, 2018, 7:06am UTC](https://forums.eveonline.com/t/launcher-error-couldnt-get-gui-version-info-network-access-is-disabled/54864 "2018-02-02T07:06:20Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ilona\_Smith](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ilona_smith/32/25925_2.png) [@Ilona\_Smith](https://forums.eveonline.com/u/Ilona_Smith)\ **Post date:** [February 2, 2018, 7:06am UTC](https://forums.eveonline.com/t/launcher-error-couldnt-get-gui-version-info-network-access-is-disabled/54864/1 "2018-02-02T07:06:20Z")
Client fails to start with the error mentioned in title. > **[Screenshot](https://prnt.sc/i901zp)** > > Captured with Lightshot Network diagnostics (Basic, Traceroute, Download test, SSL buttons one by one) in launcher are below after ‘----’. Also, logs server contains ‘network access disabled’ error message: [http://prntscr.com/i90467](http://prntscr.com/i90467) Also, http(s)://eveonline.com/ fails to open. At the same time, I have normal web, https acess to other sites, teamspeak, etc. Any advice? * * * Starting basic diagnostics Looking up hosts: [launcher.eveonline.com](http://launcher.eveonline.com) [binaries.eveonline.com](http://binaries.eveonline.com) [resources.eveonline.com](http://resources.eveonline.com) Host lookup for [launcher.eveonline.com](http://launcher.eveonline.com) returned: 13.33.21.37 13.33.21.7 13.33.21.92 13.33.21.152 13.33.21.101 13.33.21.82 13.33.21.81 13.33.21.3 Host lookup for [binaries.eveonline.com](http://binaries.eveonline.com) returned: 13.33.21.46 13.33.21.123 13.33.21.141 13.33.21.47 13.33.21.64 13.33.21.13 13.33.21.116 13.33.21.37 Host lookup for [resources.eveonline.com](http://resources.eveonline.com) returned: 13.33.21.175 13.33.21.220 13.33.21.215 13.33.21.85 13.33.21.30 13.33.21.236 13.33.21.229 13.33.21.72 Host lookups done Starting ping for [launcher.eveonline.com](http://launcher.eveonline.com) Обмен пакетами с [d1hoqe10mv32pv.cloudfront.net](http://d1hoqe10mv32pv.cloudfront.net) [13.33.21.37] с 32 байтами данных: Ответ от 13.33.21.37: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.37: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.37: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.37: число байт=32 время=39мс TTL=246 Статистика Ping для 13.33.21.37: Пакетов: отправлено = 4, получено = 4, потеряно = 0 (0% потерь) Приблизительное время приема-передачи в мс: Минимальное = 39мсек, Максимальное = 39 мсек, Среднее = 39 мсек Starting ping for [binaries.eveonline.com](http://binaries.eveonline.com) Обмен пакетами с [d17ueqc3zm9j8o.cloudfront.net](http://d17ueqc3zm9j8o.cloudfront.net) [13.33.21.46] с 32 байтами данных: Ответ от 13.33.21.46: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.46: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.46: число байт=32 время=39мс TTL=246 Ответ от 13.33.21.46: число байт=32 время=39мс TTL=246 Статистика Ping для 13.33.21.46: Пакетов: отправлено = 4, получено = 4, потеряно = 0 (0% потерь) Приблизительное время приема-передачи в мс: Минимальное = 39мсек, Максимальное = 39 мсек, Среднее = 39 мсек Starting ping for [resources.eveonline.com](http://resources.eveonline.com) Обмен пакетами с [dm794883twbxj.cloudfront.net](http://dm794883twbxj.cloudfront.net) [13.33.21.175] с 32 байтами данных: Ответ от 13.33.21.175: число байт=32 время=37мс TTL=246 Ответ от 13.33.21.175: число байт=32 время=37мс TTL=246 Ответ от 13.33.21.175: число байт=32 время=38мс TTL=246 Ответ от 13.33.21.175: число байт=32 время=37мс TTL=246 Статистика Ping для 13.33.21.175: Пакетов: отправлено = 4, получено = 4, потеряно = 0 (0% потерь) Приблизительное время приема-передачи в мс: Минимальное = 37мсек, Максимальное = 38 мсек, Среднее = 37 мсек Basic diagnostics finished Starting download test Downloading small file ![image](https://global.discourse-cdn.com/eveonline/original/3X/0/b/0b8c12a89ea5564d2139ead16ffcf17e4e1ad077.jpg) Failed Downloading large file [https://binaries.eveonline.com/intro.webm](https://binaries.eveonline.com/intro.webm) Failed Starting SSL diagnostics \ ---
**Author:** ![Ilona\_Smith](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ilona_smith/32/25925_2.png) [@Ilona\_Smith](https://forums.eveonline.com/u/Ilona_Smith)\ **Post date:** [February 2, 2018, 9:09am UTC](https://forums.eveonline.com/t/launcher-error-couldnt-get-gui-version-info-network-access-is-disabled/54864/2 "2018-02-02T09:09:31Z")
Ok, look like the problem is gone, without any fixes from my side. ---
**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\ **Post date:** [February 6, 2018, 3:14pm UTC](https://forums.eveonline.com/t/launcher-error-couldnt-get-gui-version-info-network-access-is-disabled/54864/3 "2018-02-06T15:14:50Z")
If it happens again, check your hosts file and remove any entries related to EVE Online that you may have added there at some point. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [May 7, 2018, 3:14pm UTC](https://forums.eveonline.com/t/launcher-error-couldnt-get-gui-version-info-network-access-is-disabled/54864/4 "2018-05-07T15:14:54Z")
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