# Launcher is nothing but a grey window after update

**URL:** <https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497>\
**Category:** EVE Launcher\
**Created:** [May 19, 2021, 10:17pm UTC](https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497 "2021-05-19T22:17:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ryuji\_Soma](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ryuji_soma/32/273996_2.png) [@Ryuji\_Soma](https://forums.eveonline.com/u/Ryuji_Soma)\
**Post date:** [May 19, 2021, 10:17pm UTC](https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497/1 "2021-05-19T22:17:33Z")

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I left the launcher open for the last two days, but had not logged in in this time.  
Today, when i tried to launch one of my accounts the client gave no respose, so i restarted it.  
Then a window popped up about a launcher uptade, instalation was OK aparently, but when it finished and I tried to open the launcher all I had was is this grey window in the image.

 ![ccpwhatdo](https://global.discourse-cdn.com/eveonline/original/4X/5/1/7/5179658c187d702cbc1d3a71d35ac4ad960ea384.png)

I can access the options on the settings gear, but nothing is loading inside the launcher itself.

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**Author:** ![Faye\_Vallenttine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/faye_vallenttine/32/256807_2.png) [@Faye\_Vallenttine](https://forums.eveonline.com/u/Faye_Vallenttine)\
**Post date:** [June 7, 2021, 6:31am UTC](https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497/2 "2021-06-07T06:31:25Z")

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Hello, I have the same issue, only difference is my launcher is white.  
I have reinstall the game but nothing work. I’ve found many topic about it but no one resolved.  
In Eve loglite I have these error :  
`error: Uncaught ReferenceError: sendUserListToAnalytics is not defined 1 https://launcher.eveonline.com/6-0-x/6.5.4/`  
`JavaScriptError ..\..\..\src\customwebpage.cpp in CustomWebPage::javaScriptConsoleMessage : Uncaught Error: Minified Material-UI error #4; visit https://material-ui.com/production-error/?code=4&args[]=500 for the full message. 1 https://launcher.eveonline.com/6-0-x/6.5.4/static/js/2.010e7670.chunk.js`  
`ExceptionLogger::logException "JavaScriptError" "Uncaught Error: Minified Material-UI error #4; visit https://material-ui.com/production-error/?code=4&args[]=500 for the full message. 1 https://launcher.eveonline.com/6-0-x/6.5.4/static/js/2.010e7670.chunk.js`

Regards

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**Author:** ![Faye\_Vallenttine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/faye_vallenttine/32/256807_2.png) [@Faye\_Vallenttine](https://forums.eveonline.com/u/Faye_Vallenttine)\
**Post date:** [June 7, 2021, 6:37am UTC](https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497/3 "2021-06-07T06:37:04Z")

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Solved with [New Launcher Update Crashes - #5 by Algarion\_Getz](https://forums.eveonline.com/t/new-launcher-update-crashes/302944/5)

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [September 5, 2021, 6:37am UTC](https://forums.eveonline.com/t/launcher-is-nothing-but-a-grey-window-after-update/312497/4 "2021-09-05T06:37:32Z")

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