# Launcher signs me in the popup windows stays black?

**URL:** <https://forums.eveonline.com/t/launcher-signs-me-in-the-popup-windows-stays-black/31653>\
**Category:** General Issues\
**Created:** [October 15, 2017, 10:33am UTC](https://forums.eveonline.com/t/launcher-signs-me-in-the-popup-windows-stays-black/31653 "2017-10-15T10:33:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Exelkar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/exelkar/32/208669_2.png) [@Exelkar](https://forums.eveonline.com/u/Exelkar)\
**Post date:** [October 15, 2017, 10:33am UTC](https://forums.eveonline.com/t/launcher-signs-me-in-the-popup-windows-stays-black/31653/1 "2017-10-15T10:33:30Z")

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ive been waiting on a fix for this for days i have a few tickets open reason for a few because u guys closed 2 on me … and now i have them open again … i open the launchers sing in everything works great but when i hit the play tab my eve window pops up and stays black never renders when i go to click on it to hit esc maybe to clear cache says its unresponsive … wiait for it or close it ive waited along time nothing so i close it i \ve tried this with direct x 9c checked and unchecked all my drivers r up to date so is my op…i have the files asked for in my ticket #500539 my eve log and DxDiag.txt ive been waiting for days to play wtf is going on ?i have an new pc windows 10 duel core 2.60 6 gig ram please for t he love of god help me ill be watching my tickets and i hope tjhere is a fix thank you been waiting to play since the t3 patch

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**Author:** ![Amorto\_Guzman](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/amorto_guzman/32/206946_2.png) [@Amorto\_Guzman](https://forums.eveonline.com/u/Amorto_Guzman)\
**Post date:** [November 3, 2017, 11:47pm UTC](https://forums.eveonline.com/t/launcher-signs-me-in-the-popup-windows-stays-black/31653/2 "2017-11-03T23:47:05Z")

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The same thing happens to me, I tried to reinstall the eve but it gives me problems, it does not erase completely the previous installation and when I try to install, either directly or from steam it keeps giving me the black screen error, it stays loading and the characters do not they are displayed.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [February 1, 2018, 11:47pm UTC](https://forums.eveonline.com/t/launcher-signs-me-in-the-popup-windows-stays-black/31653/3 "2018-02-01T23:47:06Z")

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