# Log in issue with Eve portal app **URL:** \ **Category:** General Discussion\ **Created:** [December 26, 2019, 10:24pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536 "2019-12-26T22:24:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bane\_Novastar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bane_novastar/32/313260_2.png) [@Bane\_Novastar](https://forums.eveonline.com/u/Bane_Novastar)\ **Post date:** [December 26, 2019, 10:24pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/1 "2019-12-26T22:24:28Z")
Is it a requirement that you have automatic/recurring payments for omega time renewal to even log into the app or to add characters? I was enjoying using the app for my two accounts with no problems but recently canceled automatic payments via PayPal because I may have to go alpha for a time. I got some odd message about expired tokens for my newest character and could not add it back on to the app. I have three characters on the other account that were added with no problem shortly after the app’s launch. Now I can’t even log into the app. I tried deleting and reinstalling it but that didn’t solve the problem. Single sign in works on all other relevant Eve apps or sites. ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [December 26, 2019, 11:28pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/2 "2019-12-26T23:28:26Z")
I got that, but I just readded the char ---
**Author:** ![Bane\_Novastar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bane_novastar/32/313260_2.png) [@Bane\_Novastar](https://forums.eveonline.com/u/Bane_Novastar)\ **Post date:** [December 27, 2019, 3:12am UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/3 "2019-12-27T03:12:20Z")
But I can’t even log in to do that. 😕 ---
**Author:** ![Nora\_Maldoran](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nora_maldoran/32/399985_2.png) [@Nora\_Maldoran](https://forums.eveonline.com/u/Nora_Maldoran)\ **Post date:** [December 27, 2019, 12:14pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/4 "2019-12-27T12:14:45Z")
Are you trying the right app? There is one called just “Eve Portal” (likely discontinued) and the newer one called “Eve Portal 2019”. See: [https://www.eveonline.com/article/pww4x0/introducing-eve-portal-2019-edition](https://www.eveonline.com/article/pww4x0/introducing-eve-portal-2019-edition) ---
**Author:** ![Bane\_Novastar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bane_novastar/32/313260_2.png) [@Bane\_Novastar](https://forums.eveonline.com/u/Bane_Novastar)\ **Post date:** [December 27, 2019, 6:48pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/5 "2019-12-27T18:48:09Z")
Yes, the new app is what I’m having issues with. ---
**Author:** ![zazzmatazz\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zazzmatazz_xu/32/451037_2.png) [@zazzmatazz\_Xu](https://forums.eveonline.com/u/zazzmatazz_Xu)\ **Post date:** [December 27, 2019, 7:46pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/6 "2019-12-27T19:46:06Z")
> [@Bane\_Novastar](#): > > Yes, the new app is what I’m having issues with Yes if your tokens were “omega” you may have to clear the data and relog in, the new tokens will be for alphas, you can do things as an omega account that alphas do not have access too. ---
**Author:** ![Bane\_Novastar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bane_novastar/32/313260_2.png) [@Bane\_Novastar](https://forums.eveonline.com/u/Bane_Novastar)\ **Post date:** [December 27, 2019, 7:54pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/7 "2019-12-27T19:54:35Z")
Clear what data? I am currently omega until my omega time expires. So until then nothing should be affected. I am still able to play as an omega clone up until that time expires. ---
**Author:** ![zazzmatazz\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zazzmatazz_xu/32/451037_2.png) [@zazzmatazz\_Xu](https://forums.eveonline.com/u/zazzmatazz_Xu)\ **Post date:** [December 27, 2019, 7:57pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/8 "2019-12-27T19:57:21Z")
Tried mine, works fine on omega and alpha. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [March 26, 2020, 7:57pm UTC](https://forums.eveonline.com/t/log-in-issue-with-eve-portal-app/208536/9 "2020-03-26T19:57:23Z")
Closed on March 26, 2020, 7:57pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.