# Logging in taking several minutes, then getting disconnected within a couple

**URL:** <https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598>\
**Category:** General Issues\
**Tags:** connection-issues\
**Created:** [May 24, 2019, 4:33am UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598 "2019-05-24T04:33:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Bjarni\_Jade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bjarni_jade/32/136704_2.png) [@Bjarni\_Jade](https://forums.eveonline.com/u/Bjarni_Jade)\
**Post date:** [May 24, 2019, 4:33am UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598/1 "2019-05-24T04:33:51Z")

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I first noticed a network slowdown (only evident in Eve, BTW) about half an hour ago. So I relogged, then restarted my router. But now I take multiple minutes to finish logging in, then I lose my connection within a couple of minutes.

Starting basic diagnostics

Looking up hosts:  
[launcher.eveonline.com](http://launcher.eveonline.com)  
[binaries.eveonline.com](http://binaries.eveonline.com)  
[resources.eveonline.com](http://resources.eveonline.com)

Host lookup for [launcher.eveonline.com](http://launcher.eveonline.com) returned:  
13.35.146.98  
13.35.146.90  
13.35.146.13  
13.35.146.34

Host lookup for [binaries.eveonline.com](http://binaries.eveonline.com) returned:  
13.35.139.44  
13.35.139.60  
13.35.139.55  
13.35.139.47

Host lookup for [resources.eveonline.com](http://resources.eveonline.com) returned:  
13.35.139.35  
13.35.139.44  
13.35.139.56  
13.35.139.58

Host lookups done  
Starting ping for [launcher.eveonline.com](http://launcher.eveonline.com)

Pinging [d1hoqe10mv32pv.cloudfront.net](http://d1hoqe10mv32pv.cloudfront.net) [13.35.146.98] with 32 bytes of data:  
Reply from 13.35.146.98: bytes=32 time=28ms TTL=246  
Reply from 13.35.146.98: bytes=32 time=29ms TTL=246  
Reply from 13.35.146.98: bytes=32 time=28ms TTL=246  
Reply from 13.35.146.98: bytes=32 time=27ms TTL=246

Ping statistics for 13.35.146.98:  
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),  
Approximate round trip times in milli-seconds:  
Minimum = 27ms, Maximum = 29ms, Average = 28ms

Starting ping for [binaries.eveonline.com](http://binaries.eveonline.com)

Pinging [d17ueqc3zm9j8o.cloudfront.net](http://d17ueqc3zm9j8o.cloudfront.net) [13.35.139.44] with 32 bytes of data:  
Reply from 13.35.139.44: bytes=32 time=49ms TTL=246  
Reply from 13.35.139.44: bytes=32 time=28ms TTL=246  
Reply from 13.35.139.44: bytes=32 time=28ms TTL=246  
Reply from 13.35.139.44: bytes=32 time=27ms TTL=246

Ping statistics for 13.35.139.44:  
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),  
Approximate round trip times in milli-seconds:  
Minimum = 27ms, Maximum = 49ms, Average = 33ms

Starting ping for [resources.eveonline.com](http://resources.eveonline.com)

Pinging [dm794883twbxj.cloudfront.net](http://dm794883twbxj.cloudfront.net) [13.35.139.35] with 32 bytes of data:  
Reply from 13.35.139.35: bytes=32 time=28ms TTL=246  
Reply from 13.35.139.35: bytes=32 time=28ms TTL=246  
Reply from 13.35.139.35: bytes=32 time=28ms TTL=246  
Reply from 13.35.139.35: bytes=32 time=28ms TTL=246

Ping statistics for 13.35.139.35:  
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),  
Approximate round trip times in milli-seconds:  
Minimum = 28ms, Maximum = 28ms, Average = 28ms

Basic diagnostics finished

Starting traceroute diagnostics - this may take several minutes

Starting tracert for [launcher.eveonline.com](http://launcher.eveonline.com)

Tracing route to [d1hoqe10mv32pv.cloudfront.net](http://d1hoqe10mv32pv.cloudfront.net) [13.35.146.98]  
over a maximum of 30 hops:

1 \<1 ms \<1 ms \<1 ms 192.168.1.1  
2 1 ms 1 ms 1 ms ge-1-0-1.ffml-jcore-1.ff.net.nz [103.26.16.254]  
3 5 ms 5 ms 5 ms 65.59.69.111.static.snap.net.nz [111.69.59.65]  
4 28 ms 28 ms 28 ms as23655.nsw.ix.asn.au [218.100.52.205]  
5 28 ms 28 ms 28 ms as16509.nsw.ix.asn.au [218.100.52.9]  
6 30 ms 29 ms 29 ms 52.95.36.80  
7 29 ms 29 ms 28 ms 52.95.36.145  
8 \* \* \* Request timed out.  
9 \* \* \* Request timed out.  
10 \* \* \* Request timed out.  
11 \* \* \* Request timed out.  
12 \* \* \* Request timed out.  
13 28 ms 28 ms 28 ms [server-13-35-146-98.syd1.r.cloudfront.net](http://server-13-35-146-98.syd1.r.cloudfront.net) [13.35.146.98]

Trace complete.

Starting tracert for [binaries.eveonline.com](http://binaries.eveonline.com)

Tracing route to [d17ueqc3zm9j8o.cloudfront.net](http://d17ueqc3zm9j8o.cloudfront.net) [13.35.139.60]  
over a maximum of 30 hops:

1 \<1 ms \<1 ms \<1 ms 192.168.1.1  
2 22 ms 1 ms 1 ms ge-1-0-1.ffml-jcore-1.ff.net.nz [103.26.16.254]  
3 5 ms 5 ms 5 ms 65.59.69.111.static.snap.net.nz [111.69.59.65]  
4 28 ms 28 ms 29 ms as23655.nsw.ix.asn.au [218.100.52.205]  
5 28 ms 28 ms 28 ms as16509.nsw.ix.asn.au [218.100.52.9]  
6 29 ms 29 ms 30 ms 52.95.36.48  
7 53 ms 29 ms 28 ms 52.95.36.13  
8 \* \* \* Request timed out.  
9 \* \* \* Request timed out.  
10 \* \* \* Request timed out.  
11 \* \* \* Request timed out.  
12 \* \* \* Request timed out.  
13 29 ms 28 ms 28 ms [server-13-35-139-60.syd1.r.cloudfront.net](http://server-13-35-139-60.syd1.r.cloudfront.net) [13.35.139.60]

Trace complete.

Starting tracert for [resources.eveonline.com](http://resources.eveonline.com)

Tracing route to [dm794883twbxj.cloudfront.net](http://dm794883twbxj.cloudfront.net) [13.35.139.35]  
over a maximum of 30 hops:

1 \<1 ms \<1 ms \<1 ms 192.168.1.1  
2 2 ms 2 ms 2 ms ge-1-0-1.ffml-jcore-1.ff.net.nz [103.26.16.254]  
3 5 ms 5 ms 5 ms 65.59.69.111.static.snap.net.nz [111.69.59.65]  
4 28 ms 29 ms 28 ms as23655.nsw.ix.asn.au [218.100.52.205]  
5 29 ms 29 ms 28 ms as16509.nsw.ix.asn.au [218.100.52.9]  
6 29 ms 29 ms 29 ms 52.95.36.80  
7 41 ms 28 ms 27 ms 52.95.36.145  
8 \* \* \* Request timed out.  
9 \* \* \* Request timed out.  
10 \* \* \* Request timed out.  
11 \* \* \* Request timed out.  
12 \* \* \* Request timed out.  
13 28 ms 29 ms 28 ms [server-13-35-139-35.syd1.r.cloudfront.net](http://server-13-35-139-35.syd1.r.cloudfront.net) [13.35.139.35]

Trace complete.

Traceroute diagnostics finished

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<div class="post-metadata">

**Author:** ![Borku](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/borku/32/136249_2.png) [@Borku](https://forums.eveonline.com/u/Borku)\
**Post date:** [May 24, 2019, 6:40am UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598/2 "2019-05-24T06:40:19Z")

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I am having troubles logging in as well.  
https://store.steampowered.com/widget/1088740  
This is the problem I think. All the greedy people are busy getting the gifts and stuff from this DLC.  
Make it 90% discount next time, please, CCP.

UPDATE: I had Eve client installed in two folders: regular client and client for Steam. Deleted Steam’s after getting the free pack. Did “Verify cache” on the regular client and some **extra files** were deleted. Managed to log in to the game.

The game is still super laggy. Fetching market data takes a lot of time. Accepting missions takes a lot of time. Hardly what I call playable. I am off to Tom Clancy’s Division 2 then. A new raid has been released! 🙂

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<div class="post-metadata">

**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\
**Post date:** [May 24, 2019, 11:20am UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598/3 "2019-05-24T11:20:52Z")

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If you are encountering connection issues with TQ then I’m afraid the network diagnostics in the launcher are not going to help you. It only test your connection to the update servers it does not do any tests for TQ.

If your ISP is not able to assist you with your issue you can file a ticket wit customer support and I can try to help you figure out what’s causing it.

But it’s very likely the issue is originating somewhere outside our network and yours, most likely somewhere in the connection path from your ISP to the server. Most connection issues these days appear be somewhere in the connection route from the user to the server.

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<div class="post-metadata">

**Author:** ![Bjarni\_Jade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bjarni_jade/32/136704_2.png) [@Bjarni\_Jade](https://forums.eveonline.com/u/Bjarni_Jade)\
**Post date:** [May 24, 2019, 6:47pm UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598/4 "2019-05-24T18:47:45Z")

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Yeah, it’s gone away for the most part, now, thankfully.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [August 22, 2019, 6:47pm UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598/5 "2019-08-22T18:47:46Z")

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