# My card has been stolen **URL:** \ **Category:** General Discussion\ **Created:** [May 20, 2020, 2:56am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663 "2020-05-20T02:56:25Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![j2aviGG](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/j2avigg/32/393235_2.png) [@j2aviGG](https://forums.eveonline.com/u/j2aviGG)\ **Post date:** [May 20, 2020, 2:56am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/1 "2020-05-20T02:56:25Z")
My name is Javier, I am new and my card has been stolen. I have canceled the payment on this account, but it was charged. If the card company detects new purchases, they will penalize me for being a liar and I don’t have enough money to pay for that. I try to make the ticket for the support, but it doesn’t work. I appreciate your help, my card has been stolen. ---
**Author:** ![Wanda\_Fayne](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wanda_fayne/32/377654_2.png) [@Wanda\_Fayne](https://forums.eveonline.com/u/Wanda_Fayne)\ **Post date:** [May 20, 2020, 3:08am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/2 "2020-05-20T03:08:26Z")
Report your card stolen to the credit issuer. No further useage of the card will be possible, and any attempt to do so by any 3rd party will not be held against you. Log into your Eve account and cancel your subscription. No support ticket is required. [https://secure.eveonline.com/accountManMenu.aspx](https://secure.eveonline.com/accountManMenu.aspx) Might want to change your password while you are there. Sorry bout your card, it has happened to me as well. ---
**Author:** ![j2aviGG](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/j2avigg/32/393235_2.png) [@j2aviGG](https://forums.eveonline.com/u/j2aviGG)\ **Post date:** [May 20, 2020, 5:28am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/3 "2020-05-20T05:28:25Z")
A payment was registered, and it’s in my account. I was only asking if you could please make the refund, so they do not charge my card. It happens, they asked me to cancel any subscription. When I canceled it, it was already late. Omega payment on this account had been made. ---
**Author:** ![Wanda\_Fayne](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wanda_fayne/32/377654_2.png) [@Wanda\_Fayne](https://forums.eveonline.com/u/Wanda_Fayne)\ **Post date:** [May 20, 2020, 5:33am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/5 "2020-05-20T05:33:25Z")
Ok, cool. ---
**Author:** ![Cap\_James\_Tkirk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cap_james_tkirk/32/264777_2.png) [@Cap\_James\_Tkirk](https://forums.eveonline.com/u/Cap_James_Tkirk)\ **Post date:** [May 20, 2020, 5:52am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/6 "2020-05-20T05:52:11Z")
Open a support ticket, the forums isn’t the place for this. ---
**Author:** ![Ivanka\_Trumptard](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ivanka_trumptard/32/204577_2.png) [@Ivanka\_Trumptard](https://forums.eveonline.com/u/Ivanka_Trumptard)\ **Post date:** [May 20, 2020, 8:36am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/7 "2020-05-20T08:36:06Z")
> [@j2aviGG](#): > > My name is Javier, I am new and my card has been stolen. I have canceled the payment on this account, but it was charged. If the card company detects new purchases, they will penalize me for being a liar and I don’t have enough money to pay for that. I try to make the ticket for the support, but it doesn’t work. I appreciate your help, my card has been stolen How long before a Jita dweller asks him to post his CC info so they can refund and look at this right away… ---
**Author:** ![Steve\_Ronuken](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/steve_ronuken/32/373894_2.png) [@Steve\_Ronuken](https://forums.eveonline.com/u/Steve_Ronuken)\ **Post date:** [May 20, 2020, 10:21am UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/8 "2020-05-20T10:21:02Z")
Just to be _entirely_ clear: These are forums for players. Sure, you’ll occasionally get CCP employees responding here, but it’s not for support issues. Those should always go through [support.eveonline.com](http://support.eveonline.com) ---
**Author:** ![ISD\_Norros](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_norros/32/249084_2.png) [@ISD\_Norros](https://forums.eveonline.com/u/ISD_Norros)\ **Post date:** [May 20, 2020, 6:34pm UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/9 "2020-05-20T18:34:41Z")
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**Author:** ![ISD\_Norros](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_norros/32/249084_2.png) [@ISD\_Norros](https://forums.eveonline.com/u/ISD_Norros)\ **Post date:** [May 20, 2020, 6:36pm UTC](https://forums.eveonline.com/t/my-card-has-been-stolen/242663/10 "2020-05-20T18:36:54Z")
For issue with billing the only support option is to submit a ticket. You can email [support@eveonline.com](mailto:support@eveonline.com) from the registered email associated with the account if you can’t login to submit a ticket at [support.eveonline.com](http://support.eveonline.com) > **[Contacting Support](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support)** > > There are a variety of ways to get in touch with a member of our Player Experience Team for assistance should you have any questions: > > > Live Chat - You can talk directly to one of our Game Masters ...