# My launcher is not letting me add a 2nd account

**URL:** <https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242>\
**Category:** EVE Launcher\
**Created:** [October 1, 2019, 12:50am UTC](https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242 "2019-10-01T00:50:58Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![hamster205\_thefurries](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hamster205_thefurries/32/220796_2.png) [@hamster205\_thefurries](https://forums.eveonline.com/u/hamster205_thefurries)\
**Post date:** [October 1, 2019, 12:50am UTC](https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242/1 "2019-10-01T00:50:59Z")

</div>

it keeps not logging my 2nd account in i done 2 password resets and on 2nd password reset i was able to log into the website but not the client am i doing anything wrong i am using windows 7 64bit

and yes both accounts are omega level

---

<div class="post-metadata">

**Author:** ![Kaylee\_Rayl](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kaylee_rayl/32/130709_2.png) [@Kaylee\_Rayl](https://forums.eveonline.com/u/Kaylee_Rayl)\
**Post date:** [October 1, 2019, 10:47am UTC](https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242/2 "2019-10-01T10:47:56Z")

</div>

It could be your antivirus software (if you have one), deactivate it before you log on the client.

However if this doesnt work, try sending a petition via the website, stating your problem and the various steps you have undergone to solve the issue.

---

<div class="post-metadata">

**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\
**Post date:** [October 1, 2019, 3:03pm UTC](https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242/3 "2019-10-01T15:03:12Z")

</div>

It’s possible that this issue is caused by cookies saved on your computer. To delete the cookie files please follow the steps below:

- Press and hold the Windows key on your keyboard while pressing R (this will open a run window).
- Copy and paste the following line into the run window: %LOCALAPPDATA%\CCP\EVE\
- You should see a few folders there. One should be named QtWebEngine
- Open that folder. Then open Default.
- Delete the two of the files in there. Cookies and Cookies-journal.

Then try logging in again.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [December 30, 2019, 3:03pm UTC](https://forums.eveonline.com/t/my-launcher-is-not-letting-me-add-a-2nd-account/193242/4 "2019-12-30T15:03:16Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.