# My purchase of the 3 + 3 doesn't work

**URL:** <https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638>\
**Category:** General Issues\
**Created:** [April 14, 2021, 7:03pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638 "2021-04-14T19:03:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![zazzmatazz\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zazzmatazz_xu/32/451037_2.png) [@zazzmatazz\_Xu](https://forums.eveonline.com/u/zazzmatazz_Xu)\
**Post date:** [April 14, 2021, 7:03pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/1 "2021-04-14T19:03:49Z")

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The MCT on one character will not activate and I am not getting help through the help interface, a GM responded but alas 2 weeks in an my MCT still won’t work, can I get a refund on 3 month of MCT?

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**Author:** ![Mkikaden\_Tiragen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mkikaden_tiragen/32/243913_2.png) [@Mkikaden\_Tiragen](https://forums.eveonline.com/u/Mkikaden_Tiragen)\
**Post date:** [April 14, 2021, 7:10pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/2 "2021-04-14T19:10:15Z")

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Support Ticket is the only way to go on this - the forums cannot assist you. Good luck getting it sorted out.

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**Author:** ![Shipwreck\_Jones](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shipwreck_jones/32/274382_2.png) [@Shipwreck\_Jones](https://forums.eveonline.com/u/Shipwreck_Jones)\
**Post date:** [April 14, 2021, 7:58pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/3 "2021-04-14T19:58:36Z")

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Yeah, it might take them a while, but they should make you happy -either by giving you a refund, or giving you unallocated SP equivalent to what you would have trained.

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**Author:** ![Gerard\_Amatin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gerard_amatin/32/481361_2.png) [@Gerard\_Amatin](https://forums.eveonline.com/u/Gerard_Amatin)\
**Post date:** [April 14, 2021, 9:04pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/4 "2021-04-14T21:04:27Z")

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That sounds annoying! Have you tried turning off and on the training queues?

Anyway, support should be able to help you! I got unallocated SP from them for my missed training time last time the MCT gave me trouble. _(I had some overlap between two MCT and for some reason the wrong character stopped training while the other, which had only a couple of hours skillqueue left, continued to ‘train’ nothing for a week. :confusedparrot: )_

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**Author:** ![zazzmatazz\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zazzmatazz_xu/32/451037_2.png) [@zazzmatazz\_Xu](https://forums.eveonline.com/u/zazzmatazz_Xu)\
**Post date:** [April 14, 2021, 9:14pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/5 "2021-04-14T21:14:48Z")

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> [@Gerard\_Amatin](#):
>
> Have you tried turning off and on the training queues?

I’ve even thrown voodoo chicken bones at it, nothing, I did put a ticket in 2 weeks ago and the GM tried but still nothing, just not sure what to do to get more help.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [July 13, 2021, 9:15pm UTC](https://forums.eveonline.com/t/my-purchase-of-the-3-3-doesnt-work/305638/6 "2021-07-13T21:15:35Z")

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