# Need contact with a ccp member or a GM specialist **URL:** \ **Category:** General Discussion\ **Created:** [September 28, 2019, 2:42am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782 "2019-09-28T02:42:50Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Jericho\_Xerxes](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jericho_xerxes/32/162700_2.png) [@Jericho\_Xerxes](https://forums.eveonline.com/u/Jericho_Xerxes)\ **Post date:** [September 28, 2019, 2:42am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/1 "2019-09-28T02:42:50Z")
I need to be put in contact with somebody who can help me with an account issue. I bought the meteor package it did not go to my active account instead steam made another acc. I’ve been waiting and my Omega time is just ticking away. If somebody could please help me out. ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [September 28, 2019, 3:10am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/2 "2019-09-28T03:10:59Z")
go to [eveonline.com](http://eveonline.com), click on support, you have to submit a ticket there ---
**Author:** ![Xuxe\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xuxe_xu/32/464660_2.png) [@Xuxe\_Xu](https://forums.eveonline.com/u/Xuxe_Xu)\ **Post date:** [September 28, 2019, 3:26am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/3 "2019-09-28T03:26:36Z")
ingame: f12 \> help ---
**Author:** ![Compo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/compo/32/167680_2.png) [@Compo](https://forums.eveonline.com/u/Compo)\ **Post date:** [September 28, 2019, 4:32am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/4 "2019-09-28T04:32:29Z")
yeah you should get an answer with about 2 days left in your omega 🤣 ---
**Author:** ![Xuixien](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xuixien/32/416896_2.png) [@Xuixien](https://forums.eveonline.com/u/Xuixien)\ **Post date:** [September 28, 2019, 5:06am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/5 "2019-09-28T05:06:11Z")
ALT-F4 opens up the GM chat channel. ---
**Author:** ![Jericho\_Xerxes](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jericho_xerxes/32/162700_2.png) [@Jericho\_Xerxes](https://forums.eveonline.com/u/Jericho_Xerxes)\ **Post date:** [September 28, 2019, 5:49am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/6 "2019-09-28T05:49:17Z")
Don’t quit your day job. ---
**Author:** ![M\_Cincinnatus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/m_cincinnatus/32/258279_2.png) [@M\_Cincinnatus](https://forums.eveonline.com/u/M_Cincinnatus)\ **Post date:** [September 28, 2019, 5:55am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/7 "2019-09-28T05:55:30Z")
IIRC, only steam customer support can help you with this. You’ll likely have to request refund through steam, and then purchase meteor pack from another source. Packs or subs purchased through steam can only be applied to EVE accounts created by steam as they are linked. ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [September 28, 2019, 8:36am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/8 "2019-09-28T08:36:13Z")
Soon, there will be no 3rd party vendors anymore. ---
**Author:** ![Jericho\_Xerxes](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jericho_xerxes/32/162700_2.png) [@Jericho\_Xerxes](https://forums.eveonline.com/u/Jericho_Xerxes)\ **Post date:** [September 28, 2019, 6:04pm UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/9 "2019-09-28T18:04:27Z")
Actually you are wrong. It says specifically on the item. If any issues occur contact ccp. ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [September 28, 2019, 6:43pm UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/10 "2019-09-28T18:43:19Z")
Ok. But try to make a support ticket and not a post next time. CCP is reading reddit more than these official (abandoned insane asylum) forums. Also keep calm, and wait patiently on an answer. It might take some days untill ccp and steam work it out. ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [September 29, 2019, 1:54am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/11 "2019-09-29T01:54:02Z")
A few pilots above have mentioned how to contact CCP Support. As these answer your question, I will go ahead and close this. ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [September 29, 2019, 1:54am UTC](https://forums.eveonline.com/t/need-contact-with-a-ccp-member-or-a-gm-specialist/192782/12 "2019-09-29T01:54:04Z")