# Need help with my accounts password and email **URL:** \ **Category:** General Issues\ **Created:** [December 5, 2024, 12:14am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212 "2024-12-05T00:14:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Antonie1st](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/antonie1st/32/442214_2.png) [@Antonie1st](https://forums.eveonline.com/u/Antonie1st)\ **Post date:** [December 5, 2024, 12:14am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/1 "2024-12-05T00:14:28Z")
I recently tried logging in on a differemt browser and it said that my password and email dont exist. on the email site. please id like to make sure i still have my account. my email that i used is a ---
**Author:** ![Aisha\_Katalen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aisha_katalen/32/387724_2.png) [@Aisha\_Katalen](https://forums.eveonline.com/u/Aisha_Katalen)\ **Post date:** [December 5, 2024, 12:15am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/2 "2024-12-05T00:15:56Z")
remove your email address from the post, it’s not a smart thing to post it out in the open ever. Beyond that go here [Recover Account | EVE Online](https://secure.eveonline.com/RecoverAccount) and try to recover your account. ---
**Author:** ![Antonie1st](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/antonie1st/32/442214_2.png) [@Antonie1st](https://forums.eveonline.com/u/Antonie1st)\ **Post date:** [December 5, 2024, 12:26am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/3 "2024-12-05T00:26:50Z")
thanks i removed it. would you know how i can reset my email address to a new one i have ---
**Author:** ![Antonie1st](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/antonie1st/32/442214_2.png) [@Antonie1st](https://forums.eveonline.com/u/Antonie1st)\ **Post date:** [December 5, 2024, 12:29am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/4 "2024-12-05T00:29:45Z")
i can prove the account is mine. by sending a mail ingame. i just dont know why the site [mail.com](http://mail.com) says my account doesnt exist ---
**Author:** ![Cypherous](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cypherous/32/499883_2.png) [@Cypherous](https://forums.eveonline.com/u/Cypherous)\ **Post date:** [December 5, 2024, 12:33am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/5 "2024-12-05T00:33:22Z")
Again, you would have to contact support, nobody on the forum has access to the account system ---
**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\ **Post date:** [December 5, 2024, 3:20am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/6 "2024-12-05T03:20:15Z")
[https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support) will allow you to file a ticket to support, or you can email directly from the account on file to [support@eveonline.com](mailto:support@eveonline.com). ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [March 5, 2025, 3:21am UTC](https://forums.eveonline.com/t/need-help-with-my-accounts-password-and-email/470212/7 "2025-03-05T03:21:08Z")
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