# New Char not arrived in my account

**URL:** <https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453>\
**Category:** General Discussion\
**Created:** [February 5, 2020, 9:31am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453 "2020-02-05T09:31:55Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![MoLeicester](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/moleicester/32/375862_2.png) [@MoLeicester](https://forums.eveonline.com/u/MoLeicester)\
**Post date:** [February 5, 2020, 9:31am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/1 "2020-02-05T09:31:56Z")

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Hi All,

sent ISK on a new char, all done by the book via forum and Eve Mail, dude stated in both that he had started the transfer, 36 hrs later i still have no new char in my account, support ticket gone unanswered for over 24 hrs, is there anything more i can do?

its a bit of a flawed system, cant contact the player in game as they have no access if transferred, cant contact them on forum as they have no access, grrr

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**Author:** ![Superior\_Avenger](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/superior_avenger/32/179589_2.png) [@Superior\_Avenger](https://forums.eveonline.com/u/Superior_Avenger)\
**Post date:** [February 5, 2020, 9:53am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/2 "2020-02-05T09:53:06Z")

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It takes up to 14 DAYS right now.

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**Author:** ![Superior\_Avenger](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/superior_avenger/32/179589_2.png) [@Superior\_Avenger](https://forums.eveonline.com/u/Superior_Avenger)\
**Post date:** [February 5, 2020, 9:53am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/3 "2020-02-05T09:53:26Z")

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you should get it in 14 days, not 24-36 hours as always

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**Author:** ![Sordina1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sordina1/32/158264_2.png) [@Sordina1](https://forums.eveonline.com/u/Sordina1)\
**Post date:** [February 5, 2020, 9:53am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/4 "2020-02-05T09:53:45Z")

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Wait. You aren’t the only person that needs GM. Especially with all the mess from DDoS

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**Author:** ![MoLeicester](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/moleicester/32/375862_2.png) [@MoLeicester](https://forums.eveonline.com/u/MoLeicester)\
**Post date:** [February 5, 2020, 9:55am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/5 "2020-02-05T09:55:29Z")

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I get that, just asking if there was more i could have done is all.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 5, 2020, 9:55am UTC](https://forums.eveonline.com/t/new-char-not-arrived-in-my-account/217453/6 "2020-05-05T09:55:31Z")

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