# New phone, no authenticator, can't log into account online

**URL:** <https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730>\
**Category:** General Issues\
**Created:** [February 17, 2019, 9:45pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730 "2019-02-17T21:45:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alexa\_Coates](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alexa_coates/32/144244_2.png) [@Alexa\_Coates](https://forums.eveonline.com/u/Alexa_Coates)\
**Post date:** [February 17, 2019, 9:45pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730/1 "2019-02-17T21:45:14Z")

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I got a new phone, downloaded the authenticator, and tried to log into my account on chrome on my pc, and [eveonline.com](http://eveonline.com) decided that I had never been here before in my 10 years of logging on. So, long story short. I can’t use the authenticator because I can’t log in, and I can’t log in because I don’t have the authenticator set up.

What do, CCP?

I can log into the game just fine, so this isn’t too big a deal, but I still need it worked out.

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**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\
**Post date:** [February 17, 2019, 10:12pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730/2 "2019-02-17T22:12:02Z")

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You need to login to your google account, navigate to the authenticator app and choose the change phone option. Process is documented here:

> **[How to move Google Authenticator to a new device](https://www.cnet.com/how-to/how-to-move-google-authenticator-to-a-new-device/)**
>
> Using two-step verification is a smart way to help protect your data on Google. Follow these steps to move the app to your new mobile device.

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**Author:** ![Alexa\_Coates](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alexa_coates/32/144244_2.png) [@Alexa\_Coates](https://forums.eveonline.com/u/Alexa_Coates)\
**Post date:** [February 18, 2019, 12:52pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730/3 "2019-02-18T12:52:16Z")

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okay i did that but I still don’t have my eve account on here. so i’m still at square one.

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**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\
**Post date:** [February 18, 2019, 9:38pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730/4 "2019-02-18T21:38:03Z")

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I moved Authenticator to a new phone about 6 months ago. Don’t recall the exact process but it was fairly painless. I still had my old phone so logging in to Eve account management wasn’t an issue. If you don’t have the old phone you’ll probably need a ticket .

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 19, 2019, 9:38pm UTC](https://forums.eveonline.com/t/new-phone-no-authenticator-cant-log-into-account-online/140730/5 "2019-05-19T21:38:11Z")

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