# New to EVE - Can't buy Plex, Omega, Packs **URL:** \ **Category:** New Citizens Q&A\ **Created:** [July 18, 2019, 1:37pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283 "2019-07-18T13:37:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Harpin\_Loreso](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/harpin_loreso/32/149390_2.png) [@Harpin\_Loreso](https://forums.eveonline.com/u/Harpin_Loreso)\ **Post date:** [July 18, 2019, 1:37pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/1 "2019-07-18T13:37:26Z")
Hello All! I recently got into EVE through the recommendation of a friend. I downloaded the game through Steam, but created an account through the EVE website. Today, I tried to buy Omega and was disappointed when I was just returned to the default.aspx. I then tried to buy PLEX, to see if that would solve the issue, I was greeted with this screen: [http://prntscr.com/og2gtl](http://prntscr.com/og2gtl) I later stumbled on the packs page, and was told that I already owned them! [http://prntscr.com/og2gpb](http://prntscr.com/og2gpb) Is there something I need to do? What’s happening? Thanks! ---
**Author:** ![Ms\_Steak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ms_steak/32/168834_2.png) [@Ms\_Steak](https://forums.eveonline.com/u/Ms_Steak)\ **Post date:** [July 18, 2019, 1:52pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/2 "2019-07-18T13:52:38Z")
[Eve servers are currently experiencing issues](https://forums.eveonline.com/t/2019-07-18-chat-system-issues/176138) so you might have to wait it out and try again. But before you do: - make sure you are logged on Eve’s website with account you want things on. - if you are trying to make purchases via Steam then all your purchases will go to the account created with that steam ID which in your case might not be the account you want. ---
**Author:** ![Harpin\_Loreso](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/harpin_loreso/32/149390_2.png) [@Harpin\_Loreso](https://forums.eveonline.com/u/Harpin_Loreso)\ **Post date:** [July 18, 2019, 1:57pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/3 "2019-07-18T13:57:37Z")
1. I am logged into the account which I want to purchase with 2. I am using the EVE website to purchase things, not steam. I’ll wait for a while and try again later. ---
**Author:** ![Ms\_Steak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ms_steak/32/168834_2.png) [@Ms\_Steak](https://forums.eveonline.com/u/Ms_Steak)\ **Post date:** [July 18, 2019, 2:07pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/4 "2019-07-18T14:07:44Z")
> [@Harpin\_Loreso](#): > > I am using the EVE website to purchase things, not steam. there might problem if you are using “login with steam” on website if you haven’t set your account up properly yet: [https://support.eveonline.com/hc/en-us/articles/203523662-Setting-an-account-name-for-Accounts-created-through-STEAM](https://support.eveonline.com/hc/en-us/articles/203523662-Setting-an-account-name-for-Accounts-created-through-STEAM) P.S. It is always a confusion when Steam and Website get involved together. ---
**Author:** ![Harpin\_Loreso](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/harpin_loreso/32/149390_2.png) [@Harpin\_Loreso](https://forums.eveonline.com/u/Harpin_Loreso)\ **Post date:** [July 18, 2019, 2:12pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/5 "2019-07-18T14:12:59Z")
Alright, now I’m confused. I made an EVE account through the website I downloaded the launcher through Steam. I’m trying to buy things for my website account, but can’t (for whatever reason) I’m not using my Steam EVE account at all. Is there anything I’ve done wrong? ---
**Author:** ![Ms\_Steak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ms_steak/32/168834_2.png) [@Ms\_Steak](https://forums.eveonline.com/u/Ms_Steak)\ **Post date:** [July 18, 2019, 2:18pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/6 "2019-07-18T14:18:27Z")
> [@Harpin\_Loreso](#): > > Is there anything I’ve done wrong? Nope. Servers are up - you can try shop again. If you have any problems with purchases - create a support ticket about it at: [https://support.eveonline.com/hc/](https://support.eveonline.com/hc/) ---
**Author:** ![Harpin\_Loreso](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/harpin_loreso/32/149390_2.png) [@Harpin\_Loreso](https://forums.eveonline.com/u/Harpin_Loreso)\ **Post date:** [July 18, 2019, 2:33pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/7 "2019-07-18T14:33:36Z")
Nothing’s changed I’m so confused Support Ticket submitted ---
**Author:** ![Dravick\_Afterthought](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dravick_afterthought/32/282017_2.png) [@Dravick\_Afterthought](https://forums.eveonline.com/u/Dravick_Afterthought)\ **Post date:** [July 18, 2019, 5:36pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/8 "2019-07-18T17:36:46Z")
I don’t know if it’s any different, but you could try downloading the Launcher directly from Eve instead. ---
**Author:** ![haiwuya](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/haiwuya/32/149829_2.png) [@haiwuya](https://forums.eveonline.com/u/haiwuya)\ **Post date:** [July 20, 2019, 6:13am UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/9 "2019-07-20T06:13:42Z")
I had exactily the same problem as you ---
**Author:** ![D3v1L\_Sunji](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/d3v1l_sunji/32/157577_2.png) [@D3v1L\_Sunji](https://forums.eveonline.com/u/D3v1L_Sunji)\ **Post date:** [August 27, 2019, 9:03pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/10 "2019-08-27T21:03:24Z")
i got the same problem 2 days old account and i can.t buy omega or plex or packs got 19 h to get the 7 $ omega time and it dosen.t work ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [November 25, 2019, 9:03pm UTC](https://forums.eveonline.com/t/new-to-eve-cant-buy-plex-omega-packs/176283/11 "2019-11-25T21:03:30Z")
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