# Obtaining a refund (under EU commerce laws)

**URL:** <https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493>\
**Category:** General Discussion\
**Created:** [December 20, 2019, 11:32pm UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493 "2019-12-20T23:32:57Z")\
**Posts on this page:** 5\
**Page:** 2

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**Author:** ![Makshima\_Shogo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/makshima_shogo/32/247769_2.png) [@Makshima\_Shogo](https://forums.eveonline.com/u/Makshima_Shogo)\
**Post date:** [December 21, 2019, 1:10am UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493/22 "2019-12-21T01:10:05Z")

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Its not faulty, its been said many times that recon triglav’s can get you anywhere anytime. Also if you have been playing for 5 years but a 15mil isk loss makes you break your keyboard maybe this isn’t the game for you.

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**Author:** ![NotTheSmartestCookie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/notthesmartestcookie/32/168266_2.png) [@NotTheSmartestCookie](https://forums.eveonline.com/u/NotTheSmartestCookie)\
**Post date:** [December 21, 2019, 1:10am UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493/23 "2019-12-21T01:10:20Z")

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🤣 This thread made for the most amusing gamma sperg of the day.

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**Author:** ![Suzanne\_Khale](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/suzanne_khale/32/489493_2.png) [@Suzanne\_Khale](https://forums.eveonline.com/u/Suzanne_Khale)\
**Post date:** [December 21, 2019, 1:11am UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493/24 "2019-12-21T01:11:36Z")

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I whole heartly agree!  
Please refund me and I’ll be gone. Anyway, let me get little deeper:

any player which want to gank/engage another player in High Sec have to think and plan about what he can do. That really encourages creativity, I never complained getting smartbombed or suicide ganked by another player.

It enrages me that CCP pulls out of no-where this idea of “NPC random gank”, which I just checked, got about 900billions ISK worth destroyed assets. Does it add something to the game? No, nothing.

It looks to me a shortcut to decrease/consume valuable in EvE, I may be wrong. Anyway I don’t like the concept on the base of it. Now, since I am an unsatisfied customer, which purchased game time just few hours ago, I think I have the right to be refunded.

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**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\
**Post date:** [December 21, 2019, 2:19am UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493/25 "2019-12-21T02:19:09Z")

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**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\
**Post date:** [December 21, 2019, 2:19am UTC](https://forums.eveonline.com/t/obtaining-a-refund-under-eu-commerce-laws/207493/26 "2019-12-21T02:19:48Z")

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To request a refund, please file a support ticket under Billing Support. A CCP Representative can assist you from there.

As this answers your questions, I will go ahead and close this.

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