# Omega is not activated. Money is losted

**URL:** <https://forums.eveonline.com/t/omega-is-not-activated-money-is-losted/104357>\
**Category:** General Issues\
**Created:** [September 7, 2018, 1:55am UTC](https://forums.eveonline.com/t/omega-is-not-activated-money-is-losted/104357 "2018-09-07T01:55:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Defibrillator](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/defibrillator/32/94790_2.png) [@Defibrillator](https://forums.eveonline.com/u/Defibrillator)\
**Post date:** [September 7, 2018, 1:55am UTC](https://forums.eveonline.com/t/omega-is-not-activated-money-is-losted/104357/1 "2018-09-07T01:55:27Z")

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Hello! Made a payment on the website [secure.eveonline.com](http://secure.eveonline.com), which came from the client. The payment was made in 9/4/2018 9:20:24 PM UTC. Omega status is still not activated. Letters in the mail about the payment is not received. Found in the payment journal 2 trys to pay. Accommodation payments: 40949636, 40949639. Status: CanceledPayment. I called the Bank, say the money given to your organization. Money will be returned? Do I need pay again using another payment method? Why so long no answer to the request in support?

it is not only my problem!

> [@Оплатил с кридитки](https://forums.eveonline.com/t/topic/103540/13):
>
> Та же история. Оплатил, зависли платежи, потом они были отменены на стороне CCP - “CanceledPayment”. С карты деньги списаны. Тикет отправил в восемь вечера в среду и с тех пор не получил ответа. Обращался в русскоязычный саппорт. Не считаю, что скорость и качество ответа должны зависеть от языка на котором говорит саппорт.

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**Author:** ![Uriel\_the\_Flame](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/uriel_the_flame/32/490165_2.png) [@Uriel\_the\_Flame](https://forums.eveonline.com/u/Uriel_the_Flame)\
**Post date:** [September 7, 2018, 6:19am UTC](https://forums.eveonline.com/t/omega-is-not-activated-money-is-losted/104357/2 "2018-09-07T06:19:03Z")

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You should open a support ticket to sort things out with CCP. Nobody here can help you, only the support personnel can as only they have access to the payment system and so on.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [December 6, 2018, 6:19am UTC](https://forums.eveonline.com/t/omega-is-not-activated-money-is-losted/104357/3 "2018-12-06T06:19:06Z")

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