# Only one of my accounts can log on

**URL:** <https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754>\
**Category:** EVE Launcher\
**Created:** [February 9, 2019, 4:21am UTC](https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754 "2019-02-09T04:21:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Niam\_T\_ssaran](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/niam_t_ssaran/32/119341_2.png) [@Niam\_T\_ssaran](https://forums.eveonline.com/u/Niam_T_ssaran)\
**Post date:** [February 9, 2019, 4:21am UTC](https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754/1 "2019-02-09T04:21:40Z")

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I have two accounts I use, since the launcher update one logs in fine, the other one I type in the username and password and it just disappears?

I can also log onto the website fine.

Is there a known fix on this?

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**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\
**Post date:** [February 9, 2019, 9:35am UTC](https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754/2 "2019-02-09T09:35:25Z")

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I would first try running a verify on the shared cache (from launcher settings). If that doesn’t work, remove and re-add the account. If that doesn’t work, turn on logging in the launcher and start the problem character - submit a ticket with the launcher log file attached.

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**Author:** ![Claire\_42a](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/claire_42a/32/334911_2.png) [@Claire\_42a](https://forums.eveonline.com/u/Claire_42a)\
**Post date:** [February 9, 2019, 10:04am UTC](https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754/3 "2019-02-09T10:04:42Z")

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I have the exact same problem. I play on a Mac. two accounts work fine, the other not.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 10, 2019, 10:13am UTC](https://forums.eveonline.com/t/only-one-of-my-accounts-can-log-on/138754/4 "2019-05-10T10:13:57Z")

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