# Please Teach your customer support the rules of the game **URL:** \ **Category:** General Discussion\ **Created:** [August 7, 2018, 6:18am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999 "2018-08-07T06:18:11Z")\ **Posts on this page:** 13\ **Page:** 2
**Author:** ![Serenity\_Fireslayer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/serenity_fireslayer/32/371630_2.png) [@Serenity\_Fireslayer](https://forums.eveonline.com/u/Serenity_Fireslayer)\ **Post date:** [August 7, 2018, 11:48am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/21 "2018-08-07T11:48:32Z")
![image](https://global.discourse-cdn.com/eveonline/original/3X/c/9/c921c9a84e3dd68ac236cc0e2a9a0b8493c25f21.jpg) ---
**Author:** ![JuuR\_Zibaoo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/juur_zibaoo/32/375053_2.png) [@JuuR\_Zibaoo](https://forums.eveonline.com/u/JuuR_Zibaoo)\ **Post date:** [August 7, 2018, 11:48am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/22 "2018-08-07T11:48:38Z")
@Uriel_the_Flame is there a rule for “warning about a known scammer”? you are right .. scamming is not forbiden but same goes for warning about it look here .. take care .. this guy is a scammer .. guess its allowed > [@Uriel\_the\_Flame](#): > > “no anti-competitive posting allowed” this doesnt mean that it is not allowed to warn he is a scammer its not anti-competitive .. anti-competitive would be if i write in the same thrad i sell the same stuff for 10% less .. that would be against the rules but not that someone says he is a scammer .. that not anti-competitive .. JuuR ---
**Author:** ![JuuR\_Zibaoo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/juur_zibaoo/32/375053_2.png) [@JuuR\_Zibaoo](https://forums.eveonline.com/u/JuuR_Zibaoo)\ **Post date:** [August 7, 2018, 11:55am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/23 "2018-08-07T11:55:04Z")
@Serenity_Fireslayer wow … ok … didnt saw that coming that fast looks very good to me looks like 2x T2 BPO are to sell you proved you have the BPOs and are willing to sell like i said … i saw the threads and i dont call it anti-competitive to warn that you have scammed befor JuuR ---
**Author:** ![Kannibal\_Kane](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kannibal_kane/32/83992_2.png) [@Kannibal\_Kane](https://forums.eveonline.com/u/Kannibal_Kane)\ **Post date:** [August 7, 2018, 11:55am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/24 "2018-08-07T11:55:05Z")
Well to be fair. Warning people that you are scammer… is not anti competitive behavior. Your character has been marked as scammer and you even mentioned you are one. I don’t see anything wrong with warning people, it is up to them then to be more caution when they decide to go ahead and deal with you. Use an alt to sell the BPO then. Then you do not have worry about the stigma of your char being labeled a scammer. You made that decision then live with the consequences. ---
**Author:** ![Nico\_Boru](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nico_boru/32/64941_2.png) [@Nico\_Boru](https://forums.eveonline.com/u/Nico_Boru)\ **Post date:** [August 7, 2018, 11:56am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/25 "2018-08-07T11:56:01Z")
> [@Ari\_Kolapa](#): > > There is NO reason to punish someone that warns another one that he is beeing scammed… This. Because this is the natural counter to the scam. ---
**Author:** ![Uriel\_the\_Flame](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/uriel_the_flame/32/490165_2.png) [@Uriel\_the\_Flame](https://forums.eveonline.com/u/Uriel_the_Flame)\ **Post date:** [August 7, 2018, 11:56am UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/26 "2018-08-07T11:56:06Z")
I’ve addressed this in my last post. To me anything against the proposed offer is anti-competitive, which I accept might not what the rule meant to say, but currently the blanket statement is at least not specific enough, maybe just for me. I think it would be helpful if it was made clearer what it means exactly. ---
**Author:** ![Ari\_Kolapa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ari_kolapa/32/78937_2.png) [@Ari\_Kolapa](https://forums.eveonline.com/u/Ari_Kolapa)\ **Post date:** [August 7, 2018, 12:14pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/27 "2018-08-07T12:14:31Z")
> [@Uriel\_the\_Flame](#): > > I’ve addressed this in my last post. To me anything against the proposed offer is anti-competitive, which I accept might not what the rule meant to say, but currently the blanket statement is at least not specific enough, maybe just for me. I think it would be helpful if it was made clearer what it means exactly. Well…it does not go against the offer…it goes against the simple fact that it is a scam. And anti scam behaviour is not equal to anti competive behaviour simply because scamming is NOT a “regular” buisness. It’s not illegal but it’s just tolerated by ccp. But anti scam behaviour is tolerated also so there’s no problem at all as far as i can see…and no need to complain as scammer to “beeing hindered in the buisness” because scamming is seen as “tolerated side buisness” by ccp but it’s more like the unwanted child of a one night stand than really “part of the buisness family” 🙂 ---
**Author:** ![Dom\_Arkaral](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dom_arkaral/32/462611_2.png) [@Dom\_Arkaral](https://forums.eveonline.com/u/Dom_Arkaral)\ **Post date:** [August 7, 2018, 12:21pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/28 "2018-08-07T12:21:32Z")
Alright Mr. Whiteknight Ari Step back from the keyboard so people can have conversations without you telling everyone that what they say is irrelevant when it’s not Tia ---
**Author:** ![JuuR\_Zibaoo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/juur_zibaoo/32/375053_2.png) [@JuuR\_Zibaoo](https://forums.eveonline.com/u/JuuR_Zibaoo)\ **Post date:** [August 7, 2018, 1:12pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/29 "2018-08-07T13:12:01Z")
@Uriel_the_Flame maybe you are right and it should have a better explanation what the rule real say … for mit its clear that this is not anti-competitive but maybe its wron in this case @Serenity_Fireslayer clould proof that he owns the BPOs so this is not a scam but again … i dont see it anti-competitive … it says only “take good care everything is ok” > [@Ari\_Kolapa](#): > > because scamming is NOT a “regular” buisness oh it is regular bussines … JuuR ---
**Author:** ![Noragen\_Neirfallas](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/noragen_neirfallas/32/375148_2.png) [@Noragen\_Neirfallas](https://forums.eveonline.com/u/Noragen_Neirfallas)\ **Post date:** [August 7, 2018, 1:58pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/30 "2018-08-07T13:58:37Z")
Link to the thread in question please? ---
**Author:** ![zluq\_zabaa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zluq_zabaa/32/19011_2.png) [@zluq\_zabaa](https://forums.eveonline.com/u/zluq_zabaa)\ **Post date:** [August 7, 2018, 2:23pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/31 "2018-08-07T14:23:22Z")
> [@Serenity\_Fireslayer](#): > > I just mailed community support about trolls in a Sale forums thread and they refused to take action because I am a jita scammer, way to be Biased ccp… I’m not sure wether I read the right thread. If it is the one about T2 BPOs, I don’t see the trolling. People there remark that you’re a known scammer and you keep replying to it. No one owns a thread. The opening post more or less sets the frame and within that and the ToS, everyone is free to state their opinion. Since scamming is a valid possibility in that subsection of the forum, discussing the possible scam-behaviour of any seller or buyer should be considered on topic. So unless anything else happened that would constitute trolling, I think you’re wrong on this one. > [@Serenity\_Fireslayer](#): > > I am waiting on a petition that should of been opened and shut rules in my favor but ccp made errors so now I been waiting 7 days and no reply yet… If you truly feel you’re being trolled, the first step would always be to flag a post. Remember though, that neither the GM nor the ISD is the Forum police or your personal army. Flagging on-topic replies that don’t breach the ToS or otherwise constitute disruptive behaviour, could get you in trouble for abuse of the report system. Now from what you write, it seems the GM’s already ruled against intervening. Unless you’ve brought up new arguments, I don’t think anything will change their position. In such a case petitioning a GM’s decision might need to be reviewed by a different GM and that might take time. You should also be careful here though. Simply petitioning because you can and because you don’t like the outcome, could be seen as abuse of the system as well. > [@Serenity\_Fireslayer](#): > > It seem lately support doesnt follow universal rules on the same page at all In the light of all that, it seems that your opening statement is very biased by your current experience of not getting the confirmation you want and may or may not ever get in this case. Whatever the outcome, I think the generalized statement is pretty drastic and not fair. Customer Support is usually doing a great job. They reply quickly and I’ve pretty much always experienced them as reasonable. They replied to you and they think you are wrong in this case. Me too. Calling them out for that and expecting them to waste their summer days on replying to a request that will anyway be denied… meh. ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [August 7, 2018, 4:24pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/32 "2018-08-07T16:24:43Z")
> [@Serenity\_Fireslayer](#): > > well ccp falcon replied said rules were actually outdated and Refused to remove the trolls from my sales thread. > > Further more the once Stickied rules thread is gone. > > Love to see CCP covering there tracks after being biassed as usual The rules thread is not gone, it’s still there. Threads unpin themselves for you once you’ve read them. Also, don’t discuss moderation. Thread closed. ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [August 7, 2018, 4:24pm UTC](https://forums.eveonline.com/t/please-teach-your-customer-support-the-rules-of-the-game/95999/33 "2018-08-07T16:24:50Z")
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