# PLEX Vault dead and NES dead Unavailable solution when using a new cache file don't work

**URL:** <https://forums.eveonline.com/t/plex-vault-dead-and-nes-dead-unavailable-solution-when-using-a-new-cache-file-dont-work/521354>\
**Category:** General Discussion\
**Created:** [November 2, 2026, 8:28am UTC](https://forums.eveonline.com/t/plex-vault-dead-and-nes-dead-unavailable-solution-when-using-a-new-cache-file-dont-work/521354 "2026-11-02T08:28:44Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![colette\_lavria](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/colette_lavria/32/517173_2.png) [@colette\_lavria](https://forums.eveonline.com/u/colette_lavria)\
**Post date:** [November 2, 2026, 8:28am UTC](https://forums.eveonline.com/t/plex-vault-dead-and-nes-dead-unavailable-solution-when-using-a-new-cache-file-dont-work/521354/1 "2026-11-02T08:28:44Z")

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It’s finally my turn to be a contributor.

If you are experiencing PLEX Vault and NES down, and using a new cache file don’t work.

Root cause : Windows 25H2 update(the big one that requires to uninstall virtualbox), you have to go through it. Issues involving web-dependent services such as the PLEX Vault, New Eden Store (NES), and SKIN licensing often rely heavily on underlying OS network components, security certificates, and webview dependencies that get refreshed through Windows updates.

Hopefully people research the keyword and find this thread.

 ![1](https://global.discourse-cdn.com/eveonline/original/4X/4/b/2/4b2bae2e75d4d01ba684b94aaa984c813c329396.png)

 ![2](https://global.discourse-cdn.com/eveonline/original/4X/1/1/8/1186ec4d84bde8761701f30befa4241f5e0f7a82.png)