# PLXE It's loaded, it's not in the account

**URL:** <https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890>\
**Category:** General Issues\
**Created:** [July 20, 2019, 4:18pm UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890 "2019-07-20T16:18:03Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Dcheng\_Cgg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dcheng_cgg/32/149912_2.png) [@Dcheng\_Cgg](https://forums.eveonline.com/u/Dcheng_Cgg)\
**Post date:** [July 20, 2019, 4:18pm UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/1 "2019-07-20T16:18:03Z")

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I bought 2860 PLEX on STEAM after DT on July 18. I have not been to the account so far. I asked GM not to return. How can I solve this problem?

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**Author:** ![Dcheng\_Cgg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dcheng_cgg/32/149912_2.png) [@Dcheng\_Cgg](https://forums.eveonline.com/u/Dcheng_Cgg)\
**Post date:** [July 20, 2019, 4:19pm UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/2 "2019-07-20T16:19:14Z")

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CCP GM No response

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**Author:** ![Dcheng\_Cgg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dcheng_cgg/32/149912_2.png) [@Dcheng\_Cgg](https://forums.eveonline.com/u/Dcheng_Cgg)\
**Post date:** [July 20, 2019, 4:21pm UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/3 "2019-07-20T16:21:19Z")

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So far, more than 48 hours! GM hasn’t responded.

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**Author:** ![Dcheng\_Cgg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dcheng_cgg/32/149912_2.png) [@Dcheng\_Cgg](https://forums.eveonline.com/u/Dcheng_Cgg)\
**Post date:** [July 20, 2019, 4:28pm UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/4 "2019-07-20T16:28:08Z")

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How can we solve the problem?

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**Author:** ![Wander\_Prian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wander_prian/32/394208_2.png) [@Wander\_Prian](https://forums.eveonline.com/u/Wander_Prian)\
**Post date:** [July 21, 2019, 7:23am UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/5 "2019-07-21T07:23:23Z")

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Did you make your account through steam?

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**Author:** ![Dcheng\_Cgg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dcheng_cgg/32/149912_2.png) [@Dcheng\_Cgg](https://forums.eveonline.com/u/Dcheng_Cgg)\
**Post date:** [July 22, 2019, 2:06am UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/7 "2019-07-22T02:06:27Z")

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Thank you, GM!

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [October 20, 2019, 2:06am UTC](https://forums.eveonline.com/t/plxe-its-loaded-its-not-in-the-account/176890/8 "2019-10-20T02:06:39Z")

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