# Purchased Time and Plex

**URL:** <https://forums.eveonline.com/t/purchased-time-and-plex/49965>\
**Category:** General Discussion\
**Created:** [January 9, 2018, 1:24am UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965 "2018-01-09T01:24:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Srydeau\_Denon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/srydeau_denon/32/58604_2.png) [@Srydeau\_Denon](https://forums.eveonline.com/u/Srydeau_Denon)\
**Post date:** [January 9, 2018, 1:24am UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965/1 "2018-01-09T01:24:21Z")

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Status says payed both in Steam and on Eve Online the hell is going on

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**Author:** ![Memphis\_Baas](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/memphis_baas/32/10413_2.png) [@Memphis\_Baas](https://forums.eveonline.com/u/Memphis_Baas)\
**Post date:** [January 9, 2018, 2:33am UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965/2 "2018-01-09T02:33:57Z")

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PEBKAC?

Give us a few minutes to guess what error you’re seeing and what the problem may be. We’ll run a poll, google for anything you’ve posted in the past, and prepare a nice “here’s how to fix it” post for you.

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**Author:** ![Memphis\_Baas](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/memphis_baas/32/10413_2.png) [@Memphis\_Baas](https://forums.eveonline.com/u/Memphis_Baas)\
**Post date:** [January 9, 2018, 2:38am UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965/3 "2018-01-09T02:38:58Z")

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Here’s how to fix it:

1. Look in the Redeem Items app in-game.
2. Create a [support ticket](https://support.eveonline.com/hc/en-us) with the category Billing / Activation.

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**Author:** ![Old\_Pervert](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/old_pervert/32/149708_2.png) [@Old\_Pervert](https://forums.eveonline.com/u/Old_Pervert)\
**Post date:** [January 9, 2018, 4:13pm UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965/4 "2018-01-09T16:13:31Z")

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Note that plex will be automatically redeemed into your vault. As the vault is shared by account there is no reason NOT to redeem it right to the vault.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [April 9, 2018, 4:13pm UTC](https://forums.eveonline.com/t/purchased-time-and-plex/49965/5 "2018-04-09T16:13:34Z")

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