Wow, you just completely bypassed the whole point, I’ll bet you just barely skimmed over the main context of that presentation. That section of the presentation explicitly states that the learning curve of Eve back in 2003 no longer works for 2019. I posted that in response to your statement:
Further on it states that the magic point in Eve is when a brand new player loses their first ship. That’s when they decide to stay or quit.
If that new player is in a social group that helps them to recoup and understand what happened, then that player is more likely to stay. If that new player isn’t in a social group and loses his first ship, then that player is more likely to leave.
All of that is connected to this thread topic. Brand new players (in the process of completing the NPE) are having their ships destroyed by overpowered NPC’s. They’ve just started playing and it’s very unlikely they’ve joined a social support group.