# Refund of money **URL:** \ **Category:** General Discussion\ **Created:** [November 27, 2018, 8:14pm UTC](https://forums.eveonline.com/t/refund-of-money/123298 "2018-11-27T20:14:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![oakey1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/oakey1/32/108484_2.png) [@oakey1](https://forums.eveonline.com/u/oakey1)\ **Post date:** [November 27, 2018, 8:14pm UTC](https://forums.eveonline.com/t/refund-of-money/123298/1 "2018-11-27T20:14:16Z")
had chat issues for months i’m pretty much done with the company reply of “check port 5222 or file a bug report”…its not my end I know cos its a lottery one account can be fine yet seconds later another account doesn’t have chat for hours…I want my money back and I am pretty sure I am entitled to it due to section 75 ---
**Author:** ![Elurilmar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elurilmar/32/132113_2.png) [@Elurilmar](https://forums.eveonline.com/u/Elurilmar)\ **Post date:** [November 27, 2018, 8:23pm UTC](https://forums.eveonline.com/t/refund-of-money/123298/2 "2018-11-27T20:23:12Z")
Tech support attributes this to human error. Replace human and try again. 🤪 Seriously though, something is up with your connection. ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [November 27, 2018, 8:41pm UTC](https://forums.eveonline.com/t/refund-of-money/123298/3 "2018-11-27T20:41:11Z")
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**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [November 27, 2018, 8:41pm UTC](https://forums.eveonline.com/t/refund-of-money/123298/4 "2018-11-27T20:41:59Z")
The forums unfortunately cannot help you with your request. Please file a support ticket under billing and a GM will be able to assist you. As this is a billing matter, I will close this.