# \[RESOLVED\] 20211116 - Issue with Avast Antivirus and the EVE launcher **URL:** \ **Category:** Announcements\ **Tags:** official\ **Created:** [November 16, 2021, 4:43pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161 "2021-11-16T16:43:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FC\_Convict](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/fc_convict/32/451520_2.png) [@FC\_Convict](https://forums.eveonline.com/u/FC_Convict)\ **Post date:** [November 16, 2021, 4:43pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/1 "2021-11-16T16:43:42Z")
We are investigating a reported issue where Avast Antivirus may be throwing false positives about the EVE Online launcher. If you’re an Avast user and have encountered any problems please leave details in this thread. Updates will be posted here and on the [EVE Status](https://twitter.com/EVE_status) Twitter account. **Update 18:55 UTC** Per [[RESOLVED] 20211116 - Issue with Avast Antivirus and the EVE launcher - #25 by CCP\_Explorer](https://forums.eveonline.com/t/20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/25) The issue with Avast and AVG has been resolved. We ask that you please update to the latest virus definition files if you’re using this software. Thank you, and safe - virus free - flying! ---
**Author:** ![OuuuChhh\_Talvanen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ouuuchhh_talvanen/32/376056_2.png) [@OuuuChhh\_Talvanen](https://forums.eveonline.com/u/OuuuChhh_Talvanen)\ **Post date:** [November 16, 2021, 4:51pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/2 "2021-11-16T16:51:53Z")
Yes I had this issue today and got the launcher moved to the vault… Had to go through a long process to get it fixed since it didn’t allowed me to recover it but it’s finally fixed! ---
**Author:** ![Maddog\_Broekman](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maddog_broekman/32/515310_2.png) [@Maddog\_Broekman](https://forums.eveonline.com/u/Maddog_Broekman)\ **Post date:** [November 16, 2021, 4:57pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/3 "2021-11-16T16:57:19Z")
Had the same issue on my windows machine, did recover and created an exception for the exe file. On the imac no problems but that is other code 😉 ---
**Author:** ![SheoFapped](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sheofapped/32/296497_2.png) [@SheoFapped](https://forums.eveonline.com/u/SheoFapped)\ **Post date:** [November 16, 2021, 4:57pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/4 "2021-11-16T16:57:32Z")
Yeah same here. here is the information I can gather. Threat name IDP.Generic Infected File QtWebEngineProcess.exe Original Location EVE/Launcher(This is my installation folder) I tried to restore and add to the exception but it claims the file already exists(maybe it was restored?), my EVE Launcher shortcut no longer works also, I think it deleted the thing for the launcher, evelauncher.exe is no longer in the Launcher folder, all other files that I can recognize, including the vaulted one are here. ---
**Author:** ![Lugues\_Slive](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lugues_slive/32/454530_2.png) [@Lugues\_Slive](https://forums.eveonline.com/u/Lugues_Slive)\ **Post date:** [November 16, 2021, 4:58pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/5 "2021-11-16T16:58:07Z")
Thats where my launcher went this morning. ---
**Author:** ![Zhalyd\_Lyehin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zhalyd_lyehin/32/358574_2.png) [@Zhalyd\_Lyehin](https://forums.eveonline.com/u/Zhalyd_Lyehin)\ **Post date:** [November 16, 2021, 5:04pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/6 "2021-11-16T17:04:36Z")
I don’t have issues but I just want to say it’s nice to see information posts like these. Please more of this in the future. ![REDNES](https://global.discourse-cdn.com/eveonline/original/4X/4/6/5/46546bd503d48e965b38598d40d9a3df4c837f5a.png) ---
**Author:** ![Solus\_Moritur](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solus_moritur/32/292005_2.png) [@Solus\_Moritur](https://forums.eveonline.com/u/Solus_Moritur)\ **Post date:** [November 16, 2021, 5:13pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/7 "2021-11-16T17:13:32Z")
I now believe this was the same problem I was having all weekend; > [@Eve Launcher deleting itself?](https://forums.eveonline.com/t/eve-launcher-deleting-itself/336389): > > Very weird issue today with Windows Eve; Started the Eve Launcher. It downloads some files. It updates it cache. It asks me to hit “OK”. It restarts. And then it crashes. But get this; It deletes Eve/Launcher/evelauncher.exe in the process. Even my desktop icon disappears. The file is nowhere to be found, even Recycle Bin. I’ve cleared every cache, rebooted, uninstalled, deleted, and reinstalled, etc. etc. It has done it 3 TIMES in a row now. I’ve had to uninstall/reinstall each time because… I didn’t think to look at AVG, but this was very similar behavior, with evelauncher.exe going missing from the launcher directory. Finally got around it (after umpteen uninstall/reinstalls) by selecting “Cancel” at launcher update. ---
**Author:** ![Keirn\_Ventana](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/keirn_ventana/32/296945_2.png) [@Keirn\_Ventana](https://forums.eveonline.com/u/Keirn_Ventana)\ **Post date:** [November 16, 2021, 5:14pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/8 "2021-11-16T17:14:32Z")
Same issue with AVG Free AV. File QtWebEngineProcess.exe was quarantined, Evelauncher.exe deleted. Not able to restore files from quarantine. Reinstalled into a new directory to solve problem. ---
**Author:** ![Suki\_Vokkonen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/suki_vokkonen/32/382402_2.png) [@Suki\_Vokkonen](https://forums.eveonline.com/u/Suki_Vokkonen)\ **Post date:** [November 16, 2021, 5:19pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/9 "2021-11-16T17:19:00Z")
Haven’t had any issue today following the update, yet, but I had popups from Avast after the patch on Singularity on (Edit November 3rd), mainly anytime I would log off and quit for an account. It was about Exefile.exe. Edit: I currently see Exefile.exe in the quarantine with menace “IDP.Generic” I confirm it is currently only for the exefile.exe in the SharedCache\sisi\bin64 I did not restart the launcher since the live updtate today. Hopefully it doesn’t break my install. ---
**Author:** ![ISD\_Golem](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_golem/32/376192_2.png) [@ISD\_Golem](https://forums.eveonline.com/u/ISD_Golem)\ **Post date:** [November 16, 2021, 5:38pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/15 "2021-11-16T17:38:29Z")
Removed offtopic postings. Please limit posts to details of AVAST issues you are experiencing ---
**Author:** ![Nimurian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nimurian/32/296959_2.png) [@Nimurian](https://forums.eveonline.com/u/Nimurian)\ **Post date:** [November 16, 2021, 5:46pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/16 "2021-11-16T17:46:03Z")
Hi everyone, I’ve had the same issue with Avast, having the Qtwebengineprocess.exe file moved to the quarantine vault. After having tried to scan it with other programs - and unable to - I decided to do a fresh install of the game. I’ve tried it now to install the game two times in a row, a complete, fresh installation, but I can’t get it to work, the launcher simply won’t start… I’ve added a couple of exceptions to Avast, in order to facilitate the launcher to work but no luck so far. As such, I’m not sure what to do next… Any ideas? I’m running win10. Hope this issue gets resolved soon 😉 ---
**Author:** ![Gadget\_Helmsdottir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gadget_helmsdottir/32/374037_2.png) [@Gadget\_Helmsdottir](https://forums.eveonline.com/u/Gadget_Helmsdottir)\ **Post date:** [November 16, 2021, 5:51pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/17 "2021-11-16T17:51:50Z")
NM … –Correcting Gadget ---
**Author:** ![8ObliVioN8](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/8oblivion8/32/296961_2.png) [@8ObliVioN8](https://forums.eveonline.com/u/8ObliVioN8)\ **Post date:** [November 16, 2021, 5:53pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/18 "2021-11-16T17:53:31Z")
Same problem here - Avast quarantined the QtWebEngineProcess.exe file and would not let me restore it. I uninstalled Avast, uninstalled Eve, re-installed Eve and all is fine. ---
**Author:** ![CCP\_Swift](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_swift/32/381987_2.png) [@CCP\_Swift](https://forums.eveonline.com/u/CCP_Swift)\ **Post date:** [November 16, 2021, 5:59pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/19 "2021-11-16T17:59:27Z")
The affected files are Qtwebengineprocess.exe & crashpad\_handler.exe typically located in the EVE Launcher directory. Our tech team is working with Avast to determine what the issue is that’s flagging the false negative, and hope to have an answer soon! In the meantime, you can find a previous version of the launcher here: [https://www.eveonline.com/EveLauncher-1952584.exe](https://www.eveonline.com/EveLauncher-1952584.exe) ---
**Author:** ![Nimurian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nimurian/32/296959_2.png) [@Nimurian](https://forums.eveonline.com/u/Nimurian)\ **Post date:** [November 16, 2021, 6:06pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/20 "2021-11-16T18:06:17Z")
Thanks for the quick reply CCP Swift! I did try and restore the file on another pc (that was having the same problem) but Avast prevented it. After wiping the game and reinstalling the launcher - and being unable to get it to work -, I went here: > **[Troubleshoot - Launcher Won't Start](https://support.eveonline.com/hc/en-us/articles/360011424879-Troubleshoot-Launcher-Won-t-Start)** > > This article is intended to help troubleshoot issues relating to the launcher after it has been installed. If you are having problems downloading or installing EVE Online, please check out the foll... followed every step of the instructions and clearing the cache enabled the launcher to work again. The game is now downloading. I will post another reply here to let you know if it worked or not 😉 Thanks again! ---
**Author:** ![Nimurian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nimurian/32/296959_2.png) [@Nimurian](https://forums.eveonline.com/u/Nimurian)\ **Post date:** [November 16, 2021, 6:13pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/21 "2021-11-16T18:13:18Z")
Hi, Just to let you know that the game is now working 😉 And, just in case, I have added exclusions in avast for: C:\EVE\Launcher\evelauncher.exe and C:\EVE\eve.exe To add exclusions in Avast go to: Menu Settings Exclusions and browse path to relevant file Hope this helps other players experiencing similar problems 😉 Thanks! ---
**Author:** ![Will\_Florence](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/will_florence/32/501788_2.png) [@Will\_Florence](https://forums.eveonline.com/u/Will_Florence)\ **Post date:** [November 16, 2021, 6:32pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/22 "2021-11-16T18:32:09Z")
Hello all Issue happended this afternoon where the launcher just disappeared. Tried to restart it, would try and open. CCP would show but not the launcher. (icon on the bottom right of windows 10) but when hovering the mouse over it, it just disappeared. Did the usual Google and found this… > **[Troubleshoot - Launcher starts but then closes or gives a dll error on start.](https://support.eveonline.com/hc/en-us/articles/360019782160-Troubleshoot-Launcher-starts-but-then-closes-or-gives-a-dll-error-on-start-)** > > A recent update to the launcher caused issues for some users where old cache files caused the launcher to automatically close shortly after startup. > Workaround > > Please press the windows key + R to ... Which worked. Finally, I did disable Avast to see if that helped, but no luck. ---
**Author:** ![Chribba](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chribba/32/396873_2.png) [@Chribba](https://forums.eveonline.com/u/Chribba)\ **Post date:** [November 16, 2021, 7:00pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/24 "2021-11-16T19:00:01Z")
Almost a boot.ini! 😉 Shame for the people affected and good to see there’s workarounds. I hope you will keep us updated when more details emerge on why it was flagged, from a nerd perspective that would be an interesting read - assuming that it IS a false/positive and not some actual malicious code that made its way in… ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [November 16, 2021, 7:05pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/25 "2021-11-16T19:05:48Z")
According to the Avast Customer Care Team then this issue has been resolved. Please update your Avast or AVG software to the latest virus definition files. If you have any issues restoring the EVE Launcher then please send us a technical support request, or file a technical support request with Avast or AVG, or consult the documentation with your antivirus product. ---
**Author:** ![Tonto\_Auri](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tonto_auri/32/388339_2.png) [@Tonto\_Auri](https://forums.eveonline.com/u/Tonto_Auri)\ **Post date:** [November 16, 2021, 7:14pm UTC](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161/26 "2021-11-16T19:14:49Z")
> [@Chribba](#): > > Almost a boot.ini! 😉 Not quite. This time this is not a self-created issue. [Next page](https://forums.eveonline.com/t/resolved-20211116-issue-with-avast-antivirus-and-the-eve-launcher/337161.md?page=2)