# \[Resolved\] Player Disconnections and Unable to Log In - 10th September

**URL:** <https://forums.eveonline.com/t/resolved-player-disconnections-and-unable-to-log-in-10th-september/419667>\
**Category:** Announcements\
**Created:** [September 10, 2023, 5:30pm UTC](https://forums.eveonline.com/t/resolved-player-disconnections-and-unable-to-log-in-10th-september/419667 "2023-09-10T17:30:12Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![CCP\_Arcade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_arcade/32/479917_2.png) [@CCP\_Arcade](https://forums.eveonline.com/u/CCP_Arcade)\
**Post date:** [September 10, 2023, 5:30pm UTC](https://forums.eveonline.com/t/resolved-player-disconnections-and-unable-to-log-in-10th-september/419667/1 "2023-09-10T17:30:12Z")

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We’re investigating reports that players are being disconnected and then unable to log into Tranquility.

We will update this thread with more information once initial investigations are complete.

17:15 UTC - Players are disconnected and unable to login.  
17:45 UTC - The developers are performing initial investigations to try and determine the cause of the issue.  
18:00 UTC - TQ will be starting up in VIP.  
18:15 UTC - We plan to start up TQ in VIP mode - the startup process itself can be useful when investigating.  
18:30 UTC - Starting up highlighted a couple of issues which we believe have been resolved. We will be attempting to start up TQ again in VIP mode.  
18:41 UTC - Tranquility is open to players. We will continue to monitor the health of the server. Thanks again for your patience.

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_[View the full topic](https://forums.eveonline.com/t/resolved-player-disconnections-and-unable-to-log-in-10th-september/419667)._