# \[Resolved\] PLEX Vault and New Eden Store Unavailable. Long Character Selection Loading Times. - 3/10/2023 **URL:** \ **Category:** Announcements\ **Created:** [October 3, 2023, 11:45am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660 "2023-10-03T11:45:40Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![CCP\_Arcade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_arcade/32/479917_2.png) [@CCP\_Arcade](https://forums.eveonline.com/u/CCP_Arcade)\ **Post date:** [October 3, 2023, 11:45am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/1 "2023-10-03T11:45:40Z")
Currently we’re seeing issues with players using their PLEX vault and accessing the New Eden Store. More information to follow. You can follow for updates here in this forum thread or at [https://status.eveonline.com/](https://status.eveonline.com/) 11:15 UTC - Reports of issues with PLEX vault and NES not loading. 11:45 UTC - Reports of longer than usual loading times after selecting character. 11:55 UTC - Fix deployed for issues relating to PLEX and NES. Testing it now. 12:03 UTC - All issues are now resolved. o7 ---
**Author:** ![Brandon\_Plumicorn](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/brandon_plumicorn/32/446792_2.png) [@Brandon\_Plumicorn](https://forums.eveonline.com/u/Brandon_Plumicorn)\ **Post date:** [October 3, 2023, 11:52am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/2 "2023-10-03T11:52:47Z")
will we be given our plex back? ---
**Author:** ![CCP\_Arcade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_arcade/32/479917_2.png) [@CCP\_Arcade](https://forums.eveonline.com/u/CCP_Arcade)\ **Post date:** [October 3, 2023, 11:53am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/3 "2023-10-03T11:53:48Z")
If you believe your PLEX balance is incorrect then please get in touch with [support](https://support.eveonline.com/hc/en-us) and they can take a look. Thanks. ---
**Author:** ![Iceacid\_Frostpacker](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/iceacid_frostpacker/32/505689_2.png) [@Iceacid\_Frostpacker](https://forums.eveonline.com/u/Iceacid_Frostpacker)\ **Post date:** [October 3, 2023, 12:01pm UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/4 "2023-10-03T12:01:55Z")
I am fine I can use this as an excuse @Aiko_Danuja ---
**Author:** ![CCP\_Arcade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_arcade/32/479917_2.png) [@CCP\_Arcade](https://forums.eveonline.com/u/CCP_Arcade)\ **Post date:** [October 3, 2023, 12:05pm UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/5 "2023-10-03T12:05:42Z")
All issues should now be resolved. For posterity here is the [status incident page.](https://status.eveonline.com/incidents/c604hfvd7dmb) o7 ---
**Author:** ![Xie\_Jun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xie_jun/32/389218_2.png) [@Xie\_Jun](https://forums.eveonline.com/u/Xie_Jun)\ **Post date:** [October 3, 2023, 12:06pm UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/6 "2023-10-03T12:06:52Z")
(post deleted by author) ---
**Author:** ![ISD\_Traindriver](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_traindriver/32/373313_2.png) [@ISD\_Traindriver](https://forums.eveonline.com/u/ISD_Traindriver)\ **Post date:** [October 3, 2023, 1:03pm UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/7 "2023-10-03T13:03:55Z")
Regarding your issue with the plex converted to game time, please write a [Support Ticket](https://support.eveonline.com/hc/en-us/requests/new) so that you can be helped. ---
**Author:** ![ivan\_manuta](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ivan_manuta/32/389703_2.png) [@ivan\_manuta](https://forums.eveonline.com/u/ivan_manuta)\ **Post date:** [October 8, 2023, 7:34am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/8 "2023-10-08T07:34:57Z")
привет почему сервер na sisi не работа ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [January 6, 2024, 7:35am UTC](https://forums.eveonline.com/t/resolved-plex-vault-and-new-eden-store-unavailable-long-character-selection-loading-times-3-10-2023/422660/9 "2024-01-06T07:35:24Z")
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