# Several days now I am unable to access sisi

**URL:** <https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888>\
**Category:** Test Server Feedback\
**Created:** [July 24, 2018, 4:44am UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888 "2018-07-24T04:44:31Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Ambris\_Ambrix](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ambris_ambrix/32/86603_2.png) [@Ambris\_Ambrix](https://forums.eveonline.com/u/Ambris_Ambrix)\
**Post date:** [July 24, 2018, 4:44am UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/1 "2018-07-24T04:44:32Z")

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I am plexed on TQ and on mirror. When I press start from launcher, the game opens, the “initializing” bar briefly appears, and then I am permanently (hours) stuck on a black screen. This happens on multiple accounts and characters. This has been the case for several days.

Thanks in advance!

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**Author:** ![CCP\_Habakuk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_habakuk/32/471107_2.png) [@CCP\_Habakuk](https://forums.eveonline.com/u/CCP_Habakuk)\
**Post date:** [July 24, 2018, 12:23pm UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/2 "2018-07-24T12:23:35Z")

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Please send a bug report, if this is still happening and you have not sent a bug report yet. Please include logs from LogLite (see [https://support.eveonline.com/hc/en-us/articles/202078999](https://support.eveonline.com/hc/en-us/articles/202078999)) in the bug report.

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**Author:** ![Dorvard\_Dallocort](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dorvard_dallocort/32/10606_2.png) [@Dorvard\_Dallocort](https://forums.eveonline.com/u/Dorvard_Dallocort)\
**Post date:** [July 24, 2018, 1:05pm UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/3 "2018-07-24T13:05:16Z")

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Unable to validate the authentication token provided by the launcher. This can be caused by excessive system load. Please try again after one minute or contact EVE customer support.

 ![38](https://global.discourse-cdn.com/eveonline/original/3X/1/e/1e6278b926a24c29de21b8d3e10ad2e6fbdd978e.jpg)

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**Author:** ![Ambris\_Ambrix](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ambris_ambrix/32/86603_2.png) [@Ambris\_Ambrix](https://forums.eveonline.com/u/Ambris_Ambrix)\
**Post date:** [July 24, 2018, 6:15pm UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/5 "2018-07-24T18:15:32Z")

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I have done so. Bug report ID: EBR-156566

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**Author:** ![CCP\_Habakuk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_habakuk/32/471107_2.png) [@CCP\_Habakuk](https://forums.eveonline.com/u/CCP_Habakuk)\
**Post date:** [July 24, 2018, 7:58pm UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/6 "2018-07-24T19:58:33Z")

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Thanks! It seems like your issues are caused by a corrupted file in your rescache. I added more detailed info as comment on the bug report.

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**Author:** ![Ambris\_Ambrix](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ambris_ambrix/32/86603_2.png) [@Ambris\_Ambrix](https://forums.eveonline.com/u/Ambris_Ambrix)\
**Post date:** [July 24, 2018, 8:17pm UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/7 "2018-07-24T20:17:20Z")

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Issue has been resovled.

Solution: Launcher \> Open Settings \> Shared Cache Settings \> Verify \> restart launcher

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**Author:** ![Kaabii](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kaabii/32/199405_2.png) [@Kaabii](https://forums.eveonline.com/u/Kaabii)\
**Post date:** [July 25, 2018, 7:48am UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/8 "2018-07-25T07:48:32Z")

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for me and a friend says it username and password wrong o.o  
and that since 4 days =x

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [October 23, 2018, 7:48am UTC](https://forums.eveonline.com/t/several-days-now-i-am-unable-to-access-sisi/91888/9 "2018-10-23T07:48:37Z")

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