# Singularity never appears online in my launcher and when I click on reset password or create account it goes to a webpage that appears to not exist

**URL:** <https://forums.eveonline.com/t/singularity-never-appears-online-in-my-launcher-and-when-i-click-on-reset-password-or-create-account-it-goes-to-a-webpage-that-appears-to-not-exist/242838>\
**Category:** Test Server Feedback\
**Created:** [May 20, 2020, 9:49pm UTC](https://forums.eveonline.com/t/singularity-never-appears-online-in-my-launcher-and-when-i-click-on-reset-password-or-create-account-it-goes-to-a-webpage-that-appears-to-not-exist/242838 "2020-05-20T21:49:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Archer\_Sterling\_2nd](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/archer_sterling_2nd/32/207132_2.png) [@Archer\_Sterling\_2nd](https://forums.eveonline.com/u/Archer_Sterling_2nd)\
**Post date:** [May 20, 2020, 9:49pm UTC](https://forums.eveonline.com/t/singularity-never-appears-online-in-my-launcher-and-when-i-click-on-reset-password-or-create-account-it-goes-to-a-webpage-that-appears-to-not-exist/242838/1 "2020-05-20T21:49:49Z")

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I had previously been able to log into the test server. Now it never shows as online in my launcher and I am unable to log in. When I click on create account or forgot password it takes me to “[https://secure-singularity.testeveonline.com/signup/?utm\_medium=app&utm\_source=launcher](https://secure-singularity.testeveonline.com/signup/?utm_medium=app&utm_source=launcher)” and “[https://secure-singularity.testeveonline.com/forgotpassword.aspx?utm\_medium=app&utm\_source=launcher](https://secure-singularity.testeveonline.com/forgotpassword.aspx?utm_medium=app&utm_source=launcher)” which returns “server IP address could not be found” This happens on both my computers on different networks no matter what I do. Any suggestions?

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**Author:** ![Takeshi\_Toranaga](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/takeshi_toranaga/32/203479_2.png) [@Takeshi\_Toranaga](https://forums.eveonline.com/u/Takeshi_Toranaga)\
**Post date:** [May 22, 2020, 2:33pm UTC](https://forums.eveonline.com/t/singularity-never-appears-online-in-my-launcher-and-when-i-click-on-reset-password-or-create-account-it-goes-to-a-webpage-that-appears-to-not-exist/242838/2 "2020-05-22T14:33:09Z")

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BTW I have the same issue

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [August 20, 2020, 2:33pm UTC](https://forums.eveonline.com/t/singularity-never-appears-online-in-my-launcher-and-when-i-click-on-reset-password-or-create-account-it-goes-to-a-webpage-that-appears-to-not-exist/242838/3 "2020-08-20T14:33:14Z")

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