# SiSi login prompting for e-mail that never arrives **URL:** \ **Category:** Test Server Feedback\ **Created:** [February 20, 2018, 3:20am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407 "2018-02-20T03:20:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![The\_Larold](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/the_larold/32/458090_2.png) [@The\_Larold](https://forums.eveonline.com/u/The_Larold)\ **Post date:** [February 20, 2018, 3:20am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/1 "2018-02-20T03:20:46Z")
4-5 days ago, I could successfully log in to SiSi. Now, it prompts me for a verification code that was sent to my e-mail, but that e-mail never arrives. I have not changed my email address in many years. Any suggestions? ---
**Author:** ![Jona\_Ambramotte](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jona_ambramotte/32/337275_2.png) [@Jona\_Ambramotte](https://forums.eveonline.com/u/Jona_Ambramotte)\ **Post date:** [February 20, 2018, 10:18pm UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/2 "2018-02-20T22:18:31Z")
Try now, there was a mirror, and read the Post by CCP Habakuk for more info ---
**Author:** ![Volyz](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/volyz/32/55814_2.png) [@Volyz](https://forums.eveonline.com/u/Volyz)\ **Post date:** [February 20, 2018, 11:55pm UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/3 "2018-02-20T23:55:05Z")
o/ Having the same problem. Of my 3 accounts, got the email for 2 of them but my main is stuck on Authenticator verification. No code is accepted from the app and no mail is sent. Cannot connect to Sisi ---
**Author:** ![Hatoshi\_Onohira](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatoshi_onohira/32/310250_2.png) [@Hatoshi\_Onohira](https://forums.eveonline.com/u/Hatoshi_Onohira)\ **Post date:** [February 21, 2018, 12:31am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/4 "2018-02-21T00:31:39Z")
God this is getting old. Still the same problem. Asks for a verification code and one NEVER arrives. Original date I started trying to log into test server was in Oct 17 (SUPPORT REQUEST #496285). Anyone know how or maybe who might help with this issue? ---
**Author:** ![Jona\_Ambramotte](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jona_ambramotte/32/337275_2.png) [@Jona\_Ambramotte](https://forums.eveonline.com/u/Jona_Ambramotte)\ **Post date:** [February 21, 2018, 12:33am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/5 "2018-02-21T00:33:06Z")
Unsure, i never had this problem.Only thing i can say is to make sure your on the right email? ---
**Author:** ![Hatoshi\_Onohira](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatoshi_onohira/32/310250_2.png) [@Hatoshi\_Onohira](https://forums.eveonline.com/u/Hatoshi_Onohira)\ **Post date:** [February 21, 2018, 12:39am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/6 "2018-02-21T00:39:56Z")
Check email account was correct (and has been verified). Thanks. GM SPIDER suggested that the account could be manually verified by the QA team. Know anything about that? ---
**Author:** ![Volyz](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/volyz/32/55814_2.png) [@Volyz](https://forums.eveonline.com/u/Volyz)\ **Post date:** [February 21, 2018, 8:56am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/7 "2018-02-21T08:56:59Z")
Dunno and might be interested by any workaround. Had no problem to get to Sisi before the mirrorring and tired of situations like that. Same as Hatoshi, email is good and verified ( has not changed for years ). @CCP_Habakuk , any information ? ---
**Author:** ![Daleth\_Prem](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/daleth_prem/32/55559_2.png) [@Daleth\_Prem](https://forums.eveonline.com/u/Daleth_Prem)\ **Post date:** [February 22, 2018, 1:49am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/9 "2018-02-22T01:49:49Z")
I also have the same problem, i even tried to install an authenticator but it doesnt work. Always promting for the security code and i never get the E-Mail even thou E-Mail is verified. ---
**Author:** ![Hatoshi\_Onohira](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatoshi_onohira/32/310250_2.png) [@Hatoshi\_Onohira](https://forums.eveonline.com/u/Hatoshi_Onohira)\ **Post date:** [February 23, 2018, 6:46am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/10 "2018-02-23T06:46:40Z")
So here we are. Waiting for help. ---
**Author:** ![Daleth\_Prem](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/daleth_prem/32/55559_2.png) [@Daleth\_Prem](https://forums.eveonline.com/u/Daleth_Prem)\ **Post date:** [February 23, 2018, 8:34am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/11 "2018-02-23T08:34:01Z")
My understanding is that we wont get help. There is no account support for SiSi. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [May 24, 2018, 8:34am UTC](https://forums.eveonline.com/t/sisi-login-prompting-for-e-mail-that-never-arrives/58407/12 "2018-05-24T08:34:05Z")
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