# Skill extraction error: Cannot extract skills from any toon on any account - error message: restriction on you account , contact the security team **URL:** \ **Category:** General Issues\ **Created:** [December 11, 2024, 8:09am UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847 "2024-12-11T08:09:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Annalisa\_Marie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/annalisa_marie/32/443766_2.png) [@Annalisa\_Marie](https://forums.eveonline.com/u/Annalisa_Marie)\ **Post date:** [December 11, 2024, 8:09am UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/1 "2024-12-11T08:09:42Z")
@CCP I have had this and my other account for 12+ years. I have recently decided to extract a few useless skills from one of my characters to inject into another. When I try to use an extractor, I get a message that there are restrictions on my account (both accounts), contact security team. I have never been banned on either account, never botted, never received any warnings or anything. I was inactive for a while and needed to recover my accounts but that was months ago. I recently spend over a bil isk on injectors only to find out I cannot use any of them on any of my accounts. I am trying to move sp from one toon to another on the same account, not even my other account. For what reason would such a restriction be placed on my account/s? If you review my account/s, you’d see I have been an exemplary player the entire time. It would be nice if there was some kind of notification that a player/char cannot use skill extractors BEFORE they spend their rl $ or isk to purchase them or make available in the account details that such a restriction is in place and why. It was also very difficult to find any information on this that wasn’t 5+ years old and everything I did find states it is a punishment for botting, rmt, etc… none of which I have ever done. I do not play on Sisi and haven’t even logged onto it since 2014. I have submitted a ticked on the matter. How long can I expect to have my account penalized for reasons I do not know and did not even know were on my account? I am active with both of my accounts nearly every day and do not understand why there are restrictions on my paid account/s. Any insight or information you can offer would be greatly appreciated. ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [December 11, 2024, 11:26am UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/2 "2024-12-11T11:26:43Z")
Contact security team… ccp wont answer you here and nobody can help you. @ISD_Drew got any contact info for them? ---
**Author:** ![Annalisa\_Marie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/annalisa_marie/32/443766_2.png) [@Annalisa\_Marie](https://forums.eveonline.com/u/Annalisa_Marie)\ **Post date:** [December 11, 2024, 6:58pm UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/3 "2024-12-11T18:58:35Z")
Thx, Geo. I have contacted them but the security team, as mentioned in every bit of literature I’ve been able to find, is notorious for either not answering or taking a very long time to do so. Hopefully this gets cleared up reasonably quickly. ---
**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\ **Post date:** [December 11, 2024, 7:17pm UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/4 "2024-12-11T19:17:02Z")
Account issues can only be resolved by working directly with Support → [https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support) ---
**Author:** ![Annalisa\_Marie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/annalisa_marie/32/443766_2.png) [@Annalisa\_Marie](https://forums.eveonline.com/u/Annalisa_Marie)\ **Post date:** [December 12, 2024, 3:13am UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/5 "2024-12-12T03:13:41Z")
Already reached out, still no response as of yet. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [March 12, 2025, 3:13am UTC](https://forums.eveonline.com/t/skill-extraction-error-cannot-extract-skills-from-any-toon-on-any-account-error-message-restriction-on-you-account-contact-the-security-team/470847/6 "2025-03-12T03:13:48Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.