# Stuck at white screen with one of my accounts

**URL:** <https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527>\
**Category:** Mac Issues\
**Created:** [October 28, 2021, 10:13pm UTC](https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527 "2021-10-28T22:13:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Raketefrau](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/raketefrau/32/424452_2.png) [@Raketefrau](https://forums.eveonline.com/u/Raketefrau)\
**Post date:** [October 28, 2021, 10:13pm UTC](https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527/1 "2021-10-28T22:13:12Z")

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Hi, I’ve been using 2 accounts happily on my M1 Mac running 11.3.1 for a few weeks now, and suddenly one of the two accounts can no longer log in. I just get a white screen.

This has happened to me twice today, once on an Intel mac and once on an M1.

I tried removing the account from the launcher, restarting it, then re-adding the account, but that made no difference.

I also removed the wine folders in ~/Library/Application Support/EVE Online/p\_drive/Local Settings/Application Data/CCP/EVE/SharedCache – this seemed to work on the Intel MBP, but didn’t make a difference on the M1.

Thoughts?

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<div class="post-metadata">

**Author:** ![Raketefrau](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/raketefrau/32/424452_2.png) [@Raketefrau](https://forums.eveonline.com/u/Raketefrau)\
**Post date:** [October 28, 2021, 10:20pm UTC](https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527/2 "2021-10-28T22:20:41Z")

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Is there a way to attach an lsw file?

The first error in the log is:

```
Failed to load python extension '_d3dinfo' with flavor ''
```

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<div class="post-metadata">

**Author:** ![Raketefrau](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/raketefrau/32/424452_2.png) [@Raketefrau](https://forums.eveonline.com/u/Raketefrau)\
**Post date:** [November 3, 2021, 3:58pm UTC](https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527/3 "2021-11-03T15:58:49Z")

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So the white screen bug is intermittent. Sometimes it will happen 6 or 8 times in a row, then the 9th time everything is fine. I run two accounts, and it can happen on either of them.

It _does_ seem to be tied to “Fixed Window” mode.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [February 1, 2022, 3:59pm UTC](https://forums.eveonline.com/t/stuck-at-white-screen-with-one-of-my-accounts/334527/4 "2022-02-01T15:59:07Z")

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