# Support Problem **URL:** \ **Category:** General Discussion\ **Created:** [March 30, 2019, 10:55am UTC](https://forums.eveonline.com/t/support-problem/149469 "2019-03-30T10:55:47Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Dutch\_Hart](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dutch_hart/32/126614_2.png) [@Dutch\_Hart](https://forums.eveonline.com/u/Dutch_Hart)\ **Post date:** [March 30, 2019, 10:55am UTC](https://forums.eveonline.com/t/support-problem/149469/1 "2019-03-30T10:55:48Z")
I can’t get into one of my accounts for 9 days now. Support ticket was submitted, I have sent numerous follow up emails to support, and have yet to receive a single response. Is this unusual? typical? how do I get them to respond? ---
**Author:** ![Ember\_Fireheart](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ember_fireheart/32/278556_2.png) [@Ember\_Fireheart](https://forums.eveonline.com/u/Ember_Fireheart)\ **Post date:** [March 30, 2019, 10:56am UTC](https://forums.eveonline.com/t/support-problem/149469/2 "2019-03-30T10:56:52Z")
Yes, it is a slow process all you can do is wait, usually a few days for response, sometimes hours if your lucky. ---
**Author:** ![Harley-1998\_Davidson](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/harley-1998_davidson/32/390884_2.png) [@Harley-1998\_Davidson](https://forums.eveonline.com/u/Harley-1998_Davidson)\ **Post date:** [March 30, 2019, 10:59am UTC](https://forums.eveonline.com/t/support-problem/149469/3 "2019-03-30T10:59:07Z")
Patience i have been waiting also on tickets they are busy busy do they work on weekends??? ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [March 30, 2019, 11:14am UTC](https://forums.eveonline.com/t/support-problem/149469/4 "2019-03-30T11:14:42Z")
Create ticket and wait. People like you overload the support system. Next time I am waiting for support I’ll think of your shenanigans. 🤩 ---
**Author:** ![Dutch\_Hart](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dutch_hart/32/126614_2.png) [@Dutch\_Hart](https://forums.eveonline.com/u/Dutch_Hart)\ **Post date:** [March 30, 2019, 11:16am UTC](https://forums.eveonline.com/t/support-problem/149469/5 "2019-03-30T11:16:54Z")
Its not my problem, it’s theirs. After a couple days all I asked for was a simple response, like “we are working on it”, just to know I was not being ignored. Bad service is bad service ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [March 30, 2019, 11:21am UTC](https://forums.eveonline.com/t/support-problem/149469/6 "2019-03-30T11:21:06Z")
It is your problem. You can’t log in. Since we do not know the issue we cannot help and are forced into trolling. Again your problem. ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [March 30, 2019, 11:22am UTC](https://forums.eveonline.com/t/support-problem/149469/7 "2019-03-30T11:22:02Z")
Have you tried making a temporary alt account? ---
**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\ **Post date:** [March 30, 2019, 11:50am UTC](https://forums.eveonline.com/t/support-problem/149469/8 "2019-03-30T11:50:06Z")
There are a number of reasons you may not be able to login ranging from a forgotten password to a hacked account. Many you can fix yourself using articles on the [support website](https://support.eveonline.com/hc/en-us). Others, like an account hack may take months to resolve (do you have 2 factor authentication enabled on your accounts?) ---
**Author:** ![ISD\_Dorrim\_Barstorlode](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_dorrim_barstorlode/32/361083_2.png) [@ISD\_Dorrim\_Barstorlode](https://forums.eveonline.com/u/ISD_Dorrim_Barstorlode)\ **Post date:** [March 30, 2019, 2:16pm UTC](https://forums.eveonline.com/t/support-problem/149469/9 "2019-03-30T14:16:15Z")
---
**Author:** ![ISD\_Dorrim\_Barstorlode](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_dorrim_barstorlode/32/361083_2.png) [@ISD\_Dorrim\_Barstorlode](https://forums.eveonline.com/u/ISD_Dorrim_Barstorlode)\ **Post date:** [March 30, 2019, 2:16pm UTC](https://forums.eveonline.com/t/support-problem/149469/10 "2019-03-30T14:16:52Z")
As there is no help to be had on the forums for this issue, I’ll be closing this thread. Your best bet is to file a support ticket and wait. Good luck!