# Support ticket timer reset but no answer **URL:** \ **Category:** New Citizens Q&A\ **Created:** [November 1, 2017, 8:19pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853 "2017-11-01T20:19:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Keno\_Skir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/keno_skir/32/460582_2.png) [@Keno\_Skir](https://forums.eveonline.com/u/Keno_Skir)\ **Post date:** [November 1, 2017, 8:19pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/1 "2017-11-01T20:19:11Z")
I made a non-urgent support ticket about 5-6 days ago and was checking it occasionally to see if i had an answer. Yesterday I log into the support site and notice the timer no longer says “5 Days Ago”, but has reset to a few hrs, and now at time of writing this the ticket timer has risen to “1 Day Ago”. There has still been no reply **which is fine since this is not an urgent matter** but i’m curious about the timer reset. Does this mean someone has read my ticket and just doesn’t have a reply yet? I’ve never seen the timer change without any change to the ticket content (replies etc) and it peaked my interest. I’d be interested to know the mechanics. ---
**Author:** ![ISD\_Stall](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_stall/32/12239_2.png) [@ISD\_Stall](https://forums.eveonline.com/u/ISD_Stall)\ **Post date:** [November 1, 2017, 9:10pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/2 "2017-11-01T21:10:58Z")
Good Morning, Firstly, I do apologise about waiting times while the wonderful Game Masters do attempt to review tickets and respond as quickly as possible, sometimes there are extenuating circumstances that slow their response down a little bit. Given that only Game Masters and the player who created a support ticket can see the status of that request I cannot tell you what has happened. But I would suggest taking a look at the information on the right side of your ticket’s screen. You may see that it has been assigned to someone. ---
**Author:** ![Keno\_Skir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/keno_skir/32/460582_2.png) [@Keno\_Skir](https://forums.eveonline.com/u/Keno_Skir)\ **Post date:** [November 1, 2017, 10:00pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/3 "2017-11-01T22:00:33Z")
> [@ISD\_Stall](#): > > Firstly, I do apologise about waiting times while the wonderful Game Masters do attempt to review tickets and respond as quickly as possible, sometimes there are extenuating circumstances that slow their response down a little bit. No worries mate take another month if you got stuff on :loveparrot: not the least bit urgent. Literally just curious about the timer. > [@ISD\_Stall](#): > > I would suggest taking a look at the information on the right side of your ticket’s screen. You may see that it has been assigned to someone. Nothing in ticket properties about re-assignment. The plot thickens… ---
**Author:** ![ISD\_Stall](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_stall/32/12239_2.png) [@ISD\_Stall](https://forums.eveonline.com/u/ISD_Stall)\ **Post date:** [November 1, 2017, 10:03pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/4 "2017-11-01T22:03:08Z")
That’s unfortunate. Hopefully you hear back from the Game Masters soon. Best of luck o7 ---
**Author:** ![Keno\_Skir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/keno_skir/32/460582_2.png) [@Keno\_Skir](https://forums.eveonline.com/u/Keno_Skir)\ **Post date:** [November 1, 2017, 10:55pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/5 "2017-11-01T22:55:45Z")
> [@ISD\_Stall](#): > > Best of luck o7 Cheers 😊 ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [January 30, 2018, 10:55pm UTC](https://forums.eveonline.com/t/support-ticket-timer-reset-but-no-answer/35853/6 "2018-01-30T22:55:57Z")
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