# Thanks ccp and his customer service so competent and attentive **URL:** \ **Category:** General Discussion\ **Created:** [December 6, 2017, 4:41pm UTC](https://forums.eveonline.com/t/thanks-ccp-and-his-customer-service-so-competent-and-attentive/43820 "2017-12-06T16:41:29Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Tetrakus\_Krividus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tetrakus_krividus/32/41802_2.png) [@Tetrakus\_Krividus](https://forums.eveonline.com/u/Tetrakus_Krividus)\ **Post date:** [December 6, 2017, 4:41pm UTC](https://forums.eveonline.com/t/thanks-ccp-and-his-customer-service-so-competent-and-attentive/43820/1 "2017-12-06T16:41:30Z")
3 days that my account was hacked. 2 days that I got confirmation from CCP. Since then only one news. No French GM available. It is lamentable to leave people without information. ---
**Author:** ![Anabella\_Rella](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/anabella_rella/32/504852_2.png) [@Anabella\_Rella](https://forums.eveonline.com/u/Anabella_Rella)\ **Post date:** [December 6, 2017, 4:50pm UTC](https://forums.eveonline.com/t/thanks-ccp-and-his-customer-service-so-competent-and-attentive/43820/2 "2017-12-06T16:50:57Z")
Didn’t you get your last thread ranting about customer support ticket response times locked? Doing this over and over won’t get your ticket processed any faster, it’ll just result in a forum ban. ---
**Author:** ![ISD\_Yumi](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_yumi/32/380953_2.png) [@ISD\_Yumi](https://forums.eveonline.com/u/ISD_Yumi)\ **Post date:** [December 6, 2017, 5:01pm UTC](https://forums.eveonline.com/t/thanks-ccp-and-his-customer-service-so-competent-and-attentive/43820/3 "2017-12-06T17:01:05Z")
On your last post, Falcon explained that your ticket is most likely held up for investigation, which you can still see [here](https://forums.eveonline.com/t/ccp-may-have-been-hacked/43572/9). As he also stated, there is a lot that they have to go through in these cases. Since this is a copy of your last topic about your ticket, I am going to go ahead and close this one as well. I suggest that if you are looking for an update to comment a reply on the ticket itself since that is the best way to find out what’s going on and what the status is. Thank you! ---
**Author:** ![ISD\_Yumi](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_yumi/32/380953_2.png) [@ISD\_Yumi](https://forums.eveonline.com/u/ISD_Yumi)\ **Post date:** [December 6, 2017, 5:01pm UTC](https://forums.eveonline.com/t/thanks-ccp-and-his-customer-service-so-competent-and-attentive/43820/4 "2017-12-06T17:01:11Z")