# "The skill plan service is currently unavailable. Unable to retrieve skill plan data" - possibly VPN related? **URL:** \ **Category:** General Issues\ **Created:** [April 9, 2022, 9:32am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276 "2022-04-09T09:32:02Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Trill\_Zorndahl](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/trill_zorndahl/32/347013_2.png) [@Trill\_Zorndahl](https://forums.eveonline.com/u/Trill_Zorndahl)\ **Post date:** [April 9, 2022, 9:32am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/1 "2022-04-09T09:32:02Z")
I get that message pop up every single time I open my skill sheet, and it’s always there when I open the Personal Plans tab. I’ve asked why in help chats and no-one knows. I’ve cleared the cache and verified the integrity of the game files. I’ve submitted a bug report and heard nothing back. Has this happened to anyone else, and/or does anyone know why this is happening? ![unavailable](https://global.discourse-cdn.com/eveonline/original/4X/8/6/7/8679d314472b1ef18fdb6793346a6493a6b4cbc2.png) [Update:](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/13) I’ve discovered what might be happening, but not sure how to fix it. I use a VPN for all browsing (Mullvad) but have added the EVE executable and the Launcher to the split tunneling excluded apps so they don’t run through the VPN. I disabled the VPN completely just now, logged in to the game and tadaaa, no error message and the personal skill plan function was available. I re-enabled the VPN and went through every single application in the EVE folders and added them one by one to the split tunneling exceptions list but the problem remained. So there must be some element within the main EVE executable that is accessing the internet separately for the skill plan service. ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [April 9, 2022, 10:15am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/2 "2022-04-09T10:15:52Z")
Are you on a Mac? ---
**Author:** ![Trill\_Zorndahl](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/trill_zorndahl/32/347013_2.png) [@Trill\_Zorndahl](https://forums.eveonline.com/u/Trill_Zorndahl)\ **Post date:** [April 9, 2022, 12:25pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/3 "2022-04-09T12:25:21Z")
Windows 10 PC ![unavailable2](https://global.discourse-cdn.com/eveonline/original/4X/0/3/7/0375e8637315b5fba1341ed3a79fff5d08c64335.png) ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [April 9, 2022, 12:30pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/4 "2022-04-09T12:30:14Z")
weird. Mac users don’t have that ability. i just checked, i’m win 10 as well and mine works fine… ---
**Author:** ![Sen\_Isu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sen_isu/32/388091_2.png) [@Sen\_Isu](https://forums.eveonline.com/u/Sen_Isu)\ **Post date:** [April 21, 2022, 2:26pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/5 "2022-04-21T14:26:04Z")
I’ve had this same issue since day 1. ---
**Author:** ![Galon\_Ise](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/galon_ise/32/268139_2.png) [@Galon\_Ise](https://forums.eveonline.com/u/Galon_Ise)\ **Post date:** [May 17, 2022, 6:12pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/6 "2022-05-17T18:12:25Z")
I’ve suddenly begun to have this problem this morning, aka right now, too. I have absolutely no idea what changed since last night. Windows 10 PC. I wonder if I have to do a reinstall. ---
**Author:** ![Caitlin\_Baker](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/caitlin_baker/32/321794_2.png) [@Caitlin\_Baker](https://forums.eveonline.com/u/Caitlin_Baker)\ **Post date:** [May 17, 2022, 6:23pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/7 "2022-05-17T18:23:50Z")
Yeah same. It was fine when I logged in at 12pm and I came back at 3:30pm and it was broken XD ---
**Author:** ![Adailia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/adailia/32/320616_2.png) [@Adailia](https://forums.eveonline.com/u/Adailia)\ **Post date:** [May 18, 2022, 12:12am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/8 "2022-05-18T00:12:48Z")
Same here, just started happening this mornign after i upgraded to Omega ---
**Author:** ![Zallor\_Dannon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zallor_dannon/32/315748_2.png) [@Zallor\_Dannon](https://forums.eveonline.com/u/Zallor_Dannon)\ **Post date:** [May 18, 2022, 1:01am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/9 "2022-05-18T01:01:55Z")
+1 here. Windows 11 Alienware 17x machine. I’m seeing other issues too, like not being able to sell plex. ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [May 18, 2022, 1:19am UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/10 "2022-05-18T01:19:25Z")
> [@\[Resolved\] 20220517 - Services issues](https://forums.eveonline.com/t/resolved-20220517-services-issues/362997/1): > > Players may currently be experiencing issues which affect several services including skill plans, the activity tracker and PLEX transfers. Our team is working on a resolution. Yall miss this?? ---
**Author:** ![Kraiklyn\_Vuld](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kraiklyn_vuld/32/323407_2.png) [@Kraiklyn\_Vuld](https://forums.eveonline.com/u/Kraiklyn_Vuld)\ **Post date:** [June 6, 2022, 12:10pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/11 "2022-06-06T12:10:14Z")
the incident above says “Resolved”, and i’m getting the same thing. Manjaro Linux, Proton Experimental. ---
**Author:** ![Pabliel\_Shirogane](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/pabliel_shirogane/32/325656_2.png) [@Pabliel\_Shirogane](https://forums.eveonline.com/u/Pabliel_Shirogane)\ **Post date:** [June 24, 2022, 4:21pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/12 "2022-06-24T16:21:50Z")
Unfortunately same here, also affecting corp skill plans. Been happening ever since I created this character, so for a few days. I’m using Proton, but I don’t believe it’s affecting network communications - in any case, the rest of the game seems to communicate with the servers just fine. ---
**Author:** ![Trill\_Zorndahl](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/trill_zorndahl/32/347013_2.png) [@Trill\_Zorndahl](https://forums.eveonline.com/u/Trill_Zorndahl)\ **Post date:** [July 5, 2022, 4:52pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/13 "2022-07-05T16:52:30Z")
I’ve discovered what might be happening, but not sure how to fix it. I use a VPN for all browsing (Mullvad) but have added the EVE executable and the Launcher to the split tunneling excluded apps so they don’t run through the VPN. I disabled the VPN completely just now, logged in to the game and tadaaa, no error message and the personal skill plan function was available. I re-enabled the VPN and went through every single application in the EVE folders and added them one by one to the split tunneling exceptions list but the problem remained. So there must be some element within the main EVE executable that is accessing the internet separately for the skill plan service. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [October 3, 2022, 4:52pm UTC](https://forums.eveonline.com/t/the-skill-plan-service-is-currently-unavailable-unable-to-retrieve-skill-plan-data-possibly-vpn-related/357276/14 "2022-10-03T16:52:45Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.