# Timeout errors

**URL:** <https://forums.eveonline.com/t/timeout-errors/463069>\
**Category:** EVE x Microsoft Excel Add-in\
**Created:** [October 1, 2024, 1:18pm UTC](https://forums.eveonline.com/t/timeout-errors/463069 "2024-10-01T13:18:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Nisse](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nisse/32/431116_2.png) [@Nisse](https://forums.eveonline.com/u/Nisse)\
**Post date:** [October 1, 2024, 1:18pm UTC](https://forums.eveonline.com/t/timeout-errors/463069/1 "2024-10-01T13:18:08Z")

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I’m getting a lot of issues with the addin throwing “Error: Timeout contacting tranquility (undefined)” I’ve tried relogging in the addin, and I’ve tried relogging on the Eve website too. Any ideas? TIA.

Edit: Linked to this I often find that MARKET\_STRUCTURE\_ORDERS doesn’t pull through all the orders for my target structure. At other times it will do it just fine…

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**Author:** ![stefnia\_Freir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stefnia_freir/32/390048_2.png) [@stefnia\_Freir](https://forums.eveonline.com/u/stefnia_Freir)\
**Post date:** [October 1, 2024, 2:28pm UTC](https://forums.eveonline.com/t/timeout-errors/463069/2 "2024-10-01T14:28:09Z")

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ESI is choking, so out of time to answer your request.

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**Author:** ![Hundasuupa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hundasuupa/32/412082_2.png) [@Hundasuupa](https://forums.eveonline.com/u/Hundasuupa)\
**Post date:** [October 4, 2024, 11:15pm UTC](https://forums.eveonline.com/t/timeout-errors/463069/3 "2024-10-04T23:15:11Z")

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CCP are aware of the issue and are investigating. Sorry I don’t know more. 🙏