# Tranquility server problems compensation for omega accounts

**URL:** <https://forums.eveonline.com/t/tranquility-server-problems-compensation-for-omega-accounts/118176>\
**Category:** General Discussion\
**Created:** [November 4, 2018, 11:09am UTC](https://forums.eveonline.com/t/tranquility-server-problems-compensation-for-omega-accounts/118176 "2018-11-04T11:09:46Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![ISD\_Sakimura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_sakimura/32/382213_2.png) [@ISD\_Sakimura](https://forums.eveonline.com/u/ISD_Sakimura)\
**Post date:** [November 4, 2018, 12:15pm UTC](https://forums.eveonline.com/t/tranquility-server-problems-compensation-for-omega-accounts/118176/7 "2018-11-04T12:15:23Z")

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First of all, Chat issue is not a TQ server issue but a Cloud Service issue. Same can be said about most Socket Closed errors, they are rarely caused by the TQ server itself but by some middle-point in between server and the end user’s network.

I don’t deny that they cause disruptions/annoyances but CCP is not obligated to give compensation; yes, they have given out compensation in the past but those were mainly given in a time where said disruptions (Expansion releases/updates) took considerably longer than the scheduled 1 hour downtime (or more depending on how big of an expansion/update is was). By considerably longer I mean it could take almost half a day (or that is how it felt).

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