# Two factor authentication **URL:** \ **Category:** General Discussion\ **Created:** [January 6, 2020, 3:23pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201 "2020-01-06T15:23:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jin\_ko82](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jin_ko82/32/493817_2.png) [@jin\_ko82](https://forums.eveonline.com/u/jin_ko82)\ **Post date:** [January 6, 2020, 3:23pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/1 "2020-01-06T15:23:19Z")
does anyone just not get these emails? getting really tired of not being able to log in and being able to give them my money. no emails about email change so its not that and every other authenticator is almost instantly delivered. ---
**Author:** ![ISD\_Sakimura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_sakimura/32/382213_2.png) [@ISD\_Sakimura](https://forums.eveonline.com/u/ISD_Sakimura)\ **Post date:** [January 6, 2020, 3:47pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/2 "2020-01-06T15:47:36Z")
You’d have to contact Customer Support to get help with account related issues, [click here](https://support.eveonline.com/hc/en-us/requests/new). ---
**Author:** ![jin\_ko82](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jin_ko82/32/493817_2.png) [@jin\_ko82](https://forums.eveonline.com/u/jin_ko82)\ **Post date:** [January 6, 2020, 3:51pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/3 "2020-01-06T15:51:28Z")
done and guess what? no auto email about receiving the report ---
**Author:** ![ISD\_Sakimura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_sakimura/32/382213_2.png) [@ISD\_Sakimura](https://forums.eveonline.com/u/ISD_Sakimura)\ **Post date:** [January 6, 2020, 3:59pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/4 "2020-01-06T15:59:41Z")
You’ll just have to wait for a reply to your ticket; it takes time for GMs to look into your issue and they may need to do some investigation. Account related issues does usually have a higher priority so you should receive a reply in 1-2 weeks, would be my guess, there aren’t any estimated time table for when certain issues are looked into/resolved. It all depends on the issue being reported and what other issues being reported by other players. ---
**Author:** ![jin\_ko82](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jin_ko82/32/493817_2.png) [@jin\_ko82](https://forums.eveonline.com/u/jin_ko82)\ **Post date:** [January 6, 2020, 4:00pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/5 "2020-01-06T16:00:10Z")
how will i be able to see a reply if i cant log in and dont get emails? ---
**Author:** ![jin\_ko82](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jin_ko82/32/493817_2.png) [@jin\_ko82](https://forums.eveonline.com/u/jin_ko82)\ **Post date:** [January 6, 2020, 4:02pm UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/6 "2020-01-06T16:02:17Z")
and now 2 hours after i sent all this in, they all pop up at one time… ---
**Author:** ![Galaxy\_Raid](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/galaxy_raid/32/217870_2.png) [@Galaxy\_Raid](https://forums.eveonline.com/u/Galaxy_Raid)\ **Post date:** [January 16, 2020, 11:06am UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/7 "2020-01-16T11:06:36Z")
Did you try pressing F9? ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [April 15, 2020, 11:06am UTC](https://forums.eveonline.com/t/two-factor-authentication/210201/8 "2020-04-15T11:06:36Z")
Closed on April 15, 2020, 11:06am UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.