# Unable to connect steam account to client?

**URL:** <https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801>\
**Category:** General Issues\
**Created:** [January 1, 2025, 9:36pm UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801 "2025-01-01T21:36:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ben\_Okel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ben_okel/32/446086_2.png) [@Ben\_Okel](https://forums.eveonline.com/u/Ben_Okel)\
**Post date:** [January 1, 2025, 9:36pm UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801/1 "2025-01-01T21:36:30Z")

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Returning player, just reinstalled the game and trying to connect my account(s) to the client. I click the steam button, end my details and hit log in… nothing happens. Just keeps popping up with “Greeting Captain” and wants me enter an email and start a new character. I’ve also tried standalone accounts by entering the email and password, still no luck.

I can log into the EVE Online website just fine, but this app… A pain in my ass.

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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\
**Post date:** [January 2, 2025, 2:24am UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801/3 "2025-01-02T02:24:57Z")

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@Ben_Okel can you attach a screenshot of what you’re seeing?

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**Author:** ![Ben\_Okel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ben_okel/32/446086_2.png) [@Ben\_Okel](https://forums.eveonline.com/u/Ben_Okel)\
**Post date:** [January 2, 2025, 4:35am UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801/4 "2025-01-02T04:35:18Z")

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I’m see nothing, thats the problem. I click add account, sign into my steam and bam, nothing happens… same thing if I try one of my standalone accounts with an email and password. Can log in on the website no problem. I’ve also deleted and redownloaded EVE, no difference

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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\
**Post date:** [January 2, 2025, 2:26pm UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801/5 "2025-01-02T14:26:29Z")

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recommend running [https://support.eveonline.com/hc/en-us/articles/5885024878236-LogLite-tool](https://support.eveonline.com/hc/en-us/articles/5885024878236-LogLite-tool) and opening a ticket with the Tech GM’s → [https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support)

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [April 2, 2025, 2:26pm UTC](https://forums.eveonline.com/t/unable-to-connect-steam-account-to-client/472801/6 "2025-04-02T14:26:59Z")

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