# Unable to copy files form TQ and then missing a folder related to WINE

**URL:** <https://forums.eveonline.com/t/unable-to-copy-files-form-tq-and-then-missing-a-folder-related-to-wine/187784>\
**Category:** EVE Launcher\
**Created:** [September 4, 2019, 11:15am UTC](https://forums.eveonline.com/t/unable-to-copy-files-form-tq-and-then-missing-a-folder-related-to-wine/187784 "2019-09-04T11:15:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ovyx\_Tilleren](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ovyx_tilleren/32/351445_2.png) [@Ovyx\_Tilleren](https://forums.eveonline.com/u/Ovyx_Tilleren)\
**Post date:** [September 4, 2019, 11:15am UTC](https://forums.eveonline.com/t/unable-to-copy-files-form-tq-and-then-missing-a-folder-related-to-wine/187784/1 "2019-09-04T11:15:57Z")

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I submitted a ticket a week ago and got two responses from two different GMs but no resolution has been reached so hopefully someone here can help. When first logging in I was receiving an error message saying that it could not copy files from TQ. I was told to go into my shared cache folder and delete the TQ folder but when I looked it wasn’t there. I was then advised to delete my ResFolder and restart the launcher, which didn’t fix it either. After being transferred to another GM for help, I was asked to verify the integrity of my downloaded files in the shared cache folder. I was not able to as I received an error message saying some indices are missing. I have not heard back as to what to do next. I am now getting an error message saying I’m missing a folder in my shared cache folder related to WINE -screenshot attached. Not really sure what this is.

A couple other things I have done so far has been to delete the entire shared cache folder and delete the cookies and cookies journal files. I have also deleted and reinstalled the launcher twice.

Thank you for any help.

 ![40%20PM](https://global.discourse-cdn.com/eveonline/original/3X/6/d/6d2f4c5304c0b717db8a3ac6454eabad6739d55b.jpeg)

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [December 3, 2019, 11:22am UTC](https://forums.eveonline.com/t/unable-to-copy-files-form-tq-and-then-missing-a-folder-related-to-wine/187784/2 "2019-12-03T11:22:30Z")

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