# Unable to log in or acces game in Launcher **URL:** \ **Category:** EVE Launcher\ **Created:** [July 28, 2017, 12:00pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124 "2017-07-28T12:00:14Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Hora\_Chek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hora_chek/32/10476_2.png) [@Hora\_Chek](https://forums.eveonline.com/u/Hora_Chek)\ **Post date:** [July 28, 2017, 12:00pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/1 "2017-07-28T12:00:14Z")
So launcher wont log me into any of accounts, if it does i get a socket was closed as soon as i get into the system… If i type in a different passwpord then it says wrong password, so it knows its me and i cant log in… It was all working fine before downtime today, after downtime i keep getting crap for 45 mins, i cant even submit a bug report, it just keep loading when i press submit and times out… And no my connection isnt bad, last ookla test (1 min ago) said 50 mbps/15mbps and minimum ping… Anyone else? how to fix it, i cant even submitt a bug report? ---
**Author:** ![Hora\_Chek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hora_chek/32/10476_2.png) [@Hora\_Chek](https://forums.eveonline.com/u/Hora_Chek)\ **Post date:** [July 28, 2017, 12:01pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/2 "2017-07-28T12:01:34Z")
Funny thing is 11k people are on the server… ---
**Author:** ![Erytnicmcire](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/erytnicmcire/32/390958_2.png) [@Erytnicmcire](https://forums.eveonline.com/u/Erytnicmcire)\ **Post date:** [November 2, 2017, 4:54pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/3 "2017-11-02T16:54:37Z")
I am unable to ‘aggree’ to the EULA when adding a second account to Singularity. The “Agree” button does not appear – only the “Cancel” button. ---
**Author:** ![Joji\_Tidgeytoad](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/joji_tidgeytoad/32/438333_2.png) [@Joji\_Tidgeytoad](https://forums.eveonline.com/u/Joji_Tidgeytoad)\ **Post date:** [November 7, 2017, 11:52am UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/4 "2017-11-07T11:52:16Z")
I can’t log into singularity anymore at all, it keeps telling me my username / password is incorrect, Steam seems to have given up entirely on logging me in yet I wonder if this could perhaps be because I changed my account name to be able to log in with just the eve launcher 🤔 ---
**Author:** ![Andru\_Zhukov](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/andru_zhukov/32/36283_2.png) [@Andru\_Zhukov](https://forums.eveonline.com/u/Andru_Zhukov)\ **Post date:** [November 8, 2017, 4:23pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/5 "2017-11-08T16:23:39Z")
Can’t get into the game with the new launcher. I added all accounts successfully but there is no button to launch the game. Clicking on my account names does nothing. The only button I see is the one to add more accounts. ---
**Author:** ![Cherri\_Minoa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cherri_minoa/32/148433_2.png) [@Cherri\_Minoa](https://forums.eveonline.com/u/Cherri_Minoa)\ **Post date:** [November 8, 2017, 4:38pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/6 "2017-11-08T16:38:24Z")
All overview settings lost. This is not normally an issue as the launcher has a button for “Select an EVE online profile for [name]” except that this button is now broken and does nothing. ---
**Author:** ![Pookie\_McPook](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/pookie_mcpook/32/289877_2.png) [@Pookie\_McPook](https://forums.eveonline.com/u/Pookie_McPook)\ **Post date:** [November 8, 2017, 4:42pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/7 "2017-11-08T16:42:23Z")
This is a problem with Steam installations only I believe since the last shut down. CCP are working on it, the other alternative is to install the EVE launcher available on the website and this works I can confirm. [https://community.eveonline.com/support/download/](https://community.eveonline.com/support/download/) ---
**Author:** ![Cherri\_Minoa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cherri_minoa/32/148433_2.png) [@Cherri\_Minoa](https://forums.eveonline.com/u/Cherri_Minoa)\ **Post date:** [November 8, 2017, 4:47pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/8 "2017-11-08T16:47:32Z")
I am not using Steam. This is the normal EVE launcher, and it’s broken as of today. ---
**Author:** ![Andru\_Zhukov](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/andru_zhukov/32/36283_2.png) [@Andru\_Zhukov](https://forums.eveonline.com/u/Andru_Zhukov)\ **Post date:** [November 8, 2017, 5:12pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/9 "2017-11-08T17:12:32Z")
I am not using Steam either. Regular launcher and it’s broken as of today. ---
**Author:** ![CCP\_Avalon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_avalon/32/410280_2.png) [@CCP\_Avalon](https://forums.eveonline.com/u/CCP_Avalon)\ **Post date:** [November 8, 2017, 5:54pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/10 "2017-11-08T17:54:10Z")
Could you confirm for me that… - You don’t have the play button (red arrow) for any of your accounts. - You don’t get a play button when you enable multi-launch for one or more accounts (pink) ![image](https://global.discourse-cdn.com/eveonline/original/3X/e/3/e372af63f9fa05d3ed86144971a5d3f13ba0d675.jpg) ---
**Author:** ![CCP\_Avalon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_avalon/32/410280_2.png) [@CCP\_Avalon](https://forums.eveonline.com/u/CCP_Avalon)\ **Post date:** [November 8, 2017, 5:57pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/11 "2017-11-08T17:57:16Z")
> [@Pookie\_McPook](#): > > This is a problem with Steam installations Steam issue was fixed around 14:25, with UI version 2407. > [@Cherri\_Minoa](#): > > All overview settings lost. This is not normally an issue as the launcher has a button for “Select an EVE online profile for [name]” except that this button is now broken and does nothing. Please file a bug report, include the [launcher logs](https://support.eveonline.com/hc/en-us/articles/202664145-Launcher-Log) for a session where you clicked the button, and address it to either myself or CCP Rubik. ---
**Author:** ![Andru\_Zhukov](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/andru_zhukov/32/36283_2.png) [@Andru\_Zhukov](https://forums.eveonline.com/u/Andru_Zhukov)\ **Post date:** [November 8, 2017, 6:49pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/12 "2017-11-08T18:49:55Z")
I do have the play button for all three accounts, at the red arrow location. Clicking on the play button does nothing for any of my accounts. Clicking on the multi-launch buttons does nothing, i.e they do not turn blue, and there is no Play(1) button next to the + Add Account button in either case. ---
**Author:** ![CCP\_Avalon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_avalon/32/410280_2.png) [@CCP\_Avalon](https://forums.eveonline.com/u/CCP_Avalon)\ **Post date:** [November 8, 2017, 6:57pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/13 "2017-11-08T18:57:25Z")
In that case I’m going to ask you to please file a bug report, include the [launcher logs](https://support.eveonline.com/hc/en-us/articles/202664145-Launcher-Log) for a session where you clicked the buttons, and address it to either myself or CCP Rubik. ---
**Author:** ![Cherri\_Minoa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cherri_minoa/32/148433_2.png) [@Cherri\_Minoa](https://forums.eveonline.com/u/Cherri_Minoa)\ **Post date:** [November 8, 2017, 7:08pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/14 "2017-11-08T19:08:48Z")
Support Request #512443 opened, launcher logs attached ---
**Author:** ![Andru\_Zhukov](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/andru_zhukov/32/36283_2.png) [@Andru\_Zhukov](https://forums.eveonline.com/u/Andru_Zhukov)\ **Post date:** [November 8, 2017, 7:18pm UTC](https://forums.eveonline.com/t/unable-to-log-in-or-acces-game-in-launcher/12124/15 "2017-11-08T19:18:03Z")
I have an open ticket already. It’s 512393. Will try and attach the logs to it. Edit - Log file attached to that ticket now. Edit - Updated my open ticket. Found a workaround where if I only add one account to the launcher then I can play that account. Adding multiple accounts messes up the launcher as detailed in my ticket.