# Unable to login **URL:** \ **Category:** EVE Launcher\ **Created:** [September 3, 2018, 6:36pm UTC](https://forums.eveonline.com/t/unable-to-login/103247 "2018-09-03T18:36:09Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![CCP\_Avalon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_avalon/32/410280_2.png) [@CCP\_Avalon](https://forums.eveonline.com/u/CCP_Avalon)\ **Post date:** [September 4, 2018, 1:14pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/61 "2018-09-04T13:14:45Z")
Earlier today an update to the login service was deployed, which should correct the issue of “could not connect to login service” users, on mac & linux, were experiencing with the iframe on the release version (3024). ![image](https://global.discourse-cdn.com/eveonline/original/3X/3/f/3f225a0a1d3e9a807e35cfffddedd2cff1830a37.jpeg) If anyone used the beta version (3059) of the launcher, and encountered an error loading the login page in an external window ([as described & pictured here](https://forums.eveonline.com/t/launcher-ui-3059-on-beta/103259)), we’d love to hear about it. ---
**Author:** ![Ikudza\_Saraki](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ikudza_saraki/32/255516_2.png) [@Ikudza\_Saraki](https://forums.eveonline.com/u/Ikudza_Saraki)\ **Post date:** [September 4, 2018, 2:03pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/62 "2018-09-04T14:03:53Z")
I can log in on Mac again. Thanks ---
**Author:** ![Dalmark\_Axion](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dalmark_axion/32/94458_2.png) [@Dalmark\_Axion](https://forums.eveonline.com/u/Dalmark_Axion)\ **Post date:** [September 4, 2018, 4:03pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/63 "2018-09-04T16:03:12Z")
Awesome! its working again! respects CCP DEV Team. ---
**Author:** ![Jeancun\_Lobo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jeancun_lobo/32/341972_2.png) [@Jeancun\_Lobo](https://forums.eveonline.com/u/Jeancun_Lobo)\ **Post date:** [September 4, 2018, 6:57pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/64 "2018-09-04T18:57:16Z")
Mac 10.13.6 Confirmed, new update of the launcher fixes the log in issue. o7 CCP team. Don’t leave your mac players hanging again 🙂 ---
**Author:** ![Nimitz\_Olaf](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nimitz_olaf/32/410470_2.png) [@Nimitz\_Olaf](https://forums.eveonline.com/u/Nimitz_Olaf)\ **Post date:** [September 4, 2018, 9:11pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/65 "2018-09-04T21:11:15Z")
It seems to be fixed! Successful login! Thanks! ---
**Author:** ![Kelchu\_Bizkack](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kelchu_bizkack/32/94355_2.png) [@Kelchu\_Bizkack](https://forums.eveonline.com/u/Kelchu_Bizkack)\ **Post date:** [September 4, 2018, 11:27pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/66 "2018-09-04T23:27:46Z")
Also fixed for me. Thanks! ---
**Author:** ![Mia\_Soki](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mia_soki/32/207545_2.png) [@Mia\_Soki](https://forums.eveonline.com/u/Mia_Soki)\ **Post date:** [September 8, 2018, 6:16pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/67 "2018-09-08T18:16:28Z")
well looks like vodafone internet service users cant login in my country… ---
**Author:** ![prim\_Arthie](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/prim_arthie/32/315753_2.png) [@prim\_Arthie](https://forums.eveonline.com/u/prim_Arthie)\ **Post date:** [September 9, 2018, 2:53am UTC](https://forums.eveonline.com/t/unable-to-login/103247/68 "2018-09-09T02:53:33Z")
This site can’t be reached The webpage at [https://launcher.eveonline.com/release/3024/](https://launcher.eveonline.com/release/3024/) might be temporarily down or it may have moved permanently to a new web address. ERR\_CONTENT\_DECODING\_FAILED got this just a few minutes ago, whats up now! ---
**Author:** ![Evelyn\_Saffron](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/evelyn_saffron/32/163497_2.png) [@Evelyn\_Saffron](https://forums.eveonline.com/u/Evelyn_Saffron)\ **Post date:** [September 9, 2018, 7:18am UTC](https://forums.eveonline.com/t/unable-to-login/103247/69 "2018-09-09T07:18:20Z")
This sucks 😕 “Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn’t running, or the server address or port number was wrong.” downloaded, uploaded, sideloaded, unloaded… nothing Launcher: 1380309.3074 Launcher: 1225328.3024 Launcher: 1376509.3024 Mac Os: 10.12.6 ---
**Author:** ![Zoltan\_Irvam](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zoltan_irvam/32/273872_2.png) [@Zoltan\_Irvam](https://forums.eveonline.com/u/Zoltan_Irvam)\ **Post date:** [September 10, 2018, 2:13pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/70 "2018-09-10T14:13:01Z")
Hi, the changed logon procedure with Login with Eve followed by a white screen error seems to have reappeared - so they obviously rolled that back last week and reintroduced today without fixing the iframe error… Affected system - linux launcher on Ubuntu 18.04 and Salix 14.2 - no log entries visible… Zoltan ---
**Author:** ![CCP\_Avalon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_avalon/32/410280_2.png) [@CCP\_Avalon](https://forums.eveonline.com/u/CCP_Avalon)\ **Post date:** [September 10, 2018, 3:54pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/71 "2018-09-10T15:54:25Z")
Supported versions (Windows & Mac) had the launcher engine updated earlier today. I believe someone may try and look into having the linux one catch up. Meanwhile, for linux users - you can try resizing the white window that opens up, and see if it pops out the login form. ---
**Author:** ![Merssedes\_Kurotsuki](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/merssedes_kurotsuki/32/94305_2.png) [@Merssedes\_Kurotsuki](https://forums.eveonline.com/u/Merssedes_Kurotsuki)\ **Post date:** [September 10, 2018, 5:11pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/72 "2018-09-10T17:11:30Z")
No luck ☹ ---
**Author:** ![Tau\_Hopper](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tau_hopper/32/359920_2.png) [@Tau\_Hopper](https://forums.eveonline.com/u/Tau_Hopper)\ **Post date:** [September 10, 2018, 6:22pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/73 "2018-09-10T18:22:35Z")
> [@CCP\_Avalon](#): > > Meanwhile, for linux users - you can try resizing the white window that opens up, and see if it pops out the login form. I am also having a similar problem on Linux. In my case, however, I can see the login form all right - it is upon entering some valid credentials that said window turns white and remains open. ---
**Author:** ![Merssedes\_Kurotsuki](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/merssedes_kurotsuki/32/94305_2.png) [@Merssedes\_Kurotsuki](https://forums.eveonline.com/u/Merssedes_Kurotsuki)\ **Post date:** [September 10, 2018, 7:01pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/74 "2018-09-10T19:01:34Z")
Exactly my problem 🙂 ---
**Author:** ![Dimanus\_Orlenard](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dimanus_orlenard/32/110647_2.png) [@Dimanus\_Orlenard](https://forums.eveonline.com/u/Dimanus_Orlenard)\ **Post date:** [September 12, 2018, 11:52am UTC](https://forums.eveonline.com/t/unable-to-login/103247/75 "2018-09-12T11:52:59Z")
Today I have successfully logged in with development version in linux launcher. It show this separate windows for credential and after correct enter of it, it closes and I get logged in. Not stopped in white window)) But in release or in beta version it still white window after correctly entered credentials > ``` > NAME="Linux Mint" > VERSION="18 (Sarah)" > ID=linuxmint > ID_LIKE=ubuntu > PRETTY_NAME="Linux Mint 18" > VERSION_ID="18" > UBUNTU_CODENAME=xenial > Linux ******* 4.4.0-21-generic #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux > > ``` ---
**Author:** ![Tau\_Hopper](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tau_hopper/32/359920_2.png) [@Tau\_Hopper](https://forums.eveonline.com/u/Tau_Hopper)\ **Post date:** [September 13, 2018, 10:21am UTC](https://forums.eveonline.com/t/unable-to-login/103247/76 "2018-09-13T10:21:57Z")
Indeed: I just switched to the development version, and Launcher UI 3120 does work on my Linux system as well ☀ ---
**Author:** ![Tyrannee](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tyrannee/32/383673_2.png) [@Tyrannee](https://forums.eveonline.com/u/Tyrannee)\ **Post date:** [September 16, 2018, 2:19am UTC](https://forums.eveonline.com/t/unable-to-login/103247/77 "2018-09-16T02:19:03Z")
Could you please link specifically where you found the “development version in linux launcher”? ---
**Author:** ![Merssedes\_Kurotsuki](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/merssedes_kurotsuki/32/94305_2.png) [@Merssedes\_Kurotsuki](https://forums.eveonline.com/u/Merssedes_Kurotsuki)\ **Post date:** [September 16, 2018, 11:20am UTC](https://forums.eveonline.com/t/unable-to-login/103247/78 "2018-09-16T11:20:36Z")
I think it’s in “EVE button” (one next to \_ and X at top right corner) \> “Settings…” \> in “Version type” select “Development” ---
**Author:** ![spencers001](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/spencers001/32/98383_2.png) [@spencers001](https://forums.eveonline.com/u/spencers001)\ **Post date:** [September 24, 2018, 6:03pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/79 "2018-09-24T18:03:03Z")
I keep getting this error message while attempting to load the launcher - # This site can’t be reached The web page at **[https://launcher.eveonline.com/release/3104/](https://launcher.eveonline.com/release/3104/)** might be temporarily down or it may have moved permanently to a new web address. ERR\_CONTENT\_DECODING\_FAILED ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [December 23, 2018, 6:03pm UTC](https://forums.eveonline.com/t/unable-to-login/103247/80 "2018-12-23T18:03:04Z")
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